Account Executive, Books

EBSCO Books Account Executive Opportunity

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

As a Books Account Executive you will be responsible for maintaining business with current customers and growing the territory with new business by identifying and selling the EBSCO Books suite of products (GOBI, EBSCO eBooks & Mosaic). The Account Executive is responsible for developing new customers and maximizing selling opportunities. Through a consultative sales process, the successful candidate will provide library workflow solutions designed to increase library efficiency, retain current sales, generate and pursue new business opportunities, and build customer loyalty. This remote position is U.S.-based only (excluding U.S. territories).

What You'll Do

• Sell EBSCO Books products and services to assigned accounts through telephone, e-mail, and virtual meetings
• Achieve sales quota(s) for given fiscal year as determined and announced by Sales Management
• Provide monthly assessment of territory sales, trends, and opportunities
• Achieve an expert knowledge base of EBSCO Books products and services and working knowledge of the competitive landscape
• Recommend product and workflow/service solutions to increase library efficiency by providing support, training, information, and data driven guidance to assigned libraries
• Facilitate collection development process between GOBI and the library customer through new collection methods such as demand-driven acquisitions, evidence-based acquisitions and eCollections.
• Manage the sales process utilizing internal resources including Customer Relationship Management (CRM) software, EBSCO Books ordering platforms, technical service and collection development applications and interfaces
• Communicate and interact with multiple departments and business units (Operations, Information Systems, Distribution, Continuations, Customer Service, Publisher Relations, Human Resources, Technical Services, Senior Management, Accounting) to ensure adherence to customer requirements
• Primary territory is West Coast United States and Western Canada. Expectation to assist in English speaking countries as needed.

Your Team

You will be welcomed as a member of the EBSCO Books Domestic Sales Team, which has 15 experienced librarians and sales professionals serving our US and Canadian customers along with the larger Sales and Marketing organization. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an Account Executive as well as your development and career growth at EIS.

About You

• 2+ years of experience working in a library or organization providing library services
• Must have sales experience in relatable industries
• Superior written and verbal skills, including telephone skills, coupled with very strong interpersonal skills.

What sets you apart

• Knowledge of library technical services, systems, and other bibliographic databases a plus
• Self-motivated, critical thinking skills, well organized, detail-oriented, flexible, and creative, and ability to prioritize and work independently
• Ability to make first time (cold) calls, manage customer accounts, understand content and functionality as well as the understanding of on-line services as they pertain to information delivery
• Must be able to think independently and make decisions based on the comparison and evaluation of relevant information: exercising discretion and independent judgment are essential
• Experience working remote or in a home office.

Pay Range USD $53,145.00 - USD $75,920.00 /Yr. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location. EBSCO provides a generous benefits program including:

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Paid Parental Leave
• Holidays and Paid Time Off (PTO)
• Mentoring program
• And much more!

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.