Sr. Director, Account Executive

Senior Account Executive

At FNBO, our employees are the heart of our story—and we're committed to their success. The Opportunity: Build Partnerships with Impact. Work Ahead of the Curve. Connect Customers to the Brands they Love. We're a Loyalty Customer-Led institution that is more than an issuer of credit cards. We specialize in providing comprehensive credit card programs that are backed by a sophisticated infrastructure that meets our partners' and customers' needs and includes marketing and sales access across 20,000 point of sale locations, touching 100 million brand loyalists. We want people with natural drive, a tenacity to succeed and who want to make a difference every day. In return, we will equip you with tools and training so that you can deliver the biggest possible outcomes. We are looking for a Senior Account Executive to join our team during a time of significant growth and investment in our Partnership Division. Drawing on our 165 years of experience, you will build strategic partnerships that help connect customers to the brands they love. The Senior Account Executive will lead a collaborative effort that ultimately delivers credit card program solutions to assigned partners with a portfolio of $500mm or greater. They will be responsible for forging long-term relationships that enable us to meet and exceed the profitability and growth goals of our partners. They will also join with others across our diverse enterprise to optimize opportunities to meet partners needs.

Key Skills:

• Executive Presence - Inspires confidence in internal and external executives that you have the knowledge and capability to achieve mutually beneficial strategic goals; You have the ability to 'read' and 'command' a room.
• Cross Functional Leadership – You are viewed by others as a leader they can depend on and trust. You provide guidance and vision to the most important work and the 'why'. You can engage and inspire a team under common goals and mission.
• Proactive Decision Making – You anticipate events and issues and take action to minimize challenges and maximize successful outcomes before they become problematic. You engage with the right people at the right time to solve problems.
• Strategic Thinking - You can create new models and processes to resolve complex problems and develop new ideas/solutions from diverse groups. You actively pursue innovative solutions that align with the enterprise's vision and tolerance for risk (business risk, reputation risk, etc.).
• Savvy Negotiator - You leverages relationships with various resources to build strategy for highly complex contracting situations, anticipate potential questions and prepare information accordingly to develop appropriate terms and next steps; You understand how to position situations as mutually beneficial.
• Creative Problem Solver - You identify unlikely root causes and potential implications. You ensure that solutions will meet business objectives and can be realistically implemented; You take a strategic view when formulating recommendations, ensuring alignment with group and organization values.
• Financial Knowledge and Discipline - You maintain and apply a broad understanding of financial management principles to ensure decisions are fiscally sound and responsible. You identify cost effective approaches and demonstrate a broad understanding of financial management principles. You develop appropriate contracts that protect the company's financial position.
• Contract Management – You ensure business terms are accurately represented for both external partners and FNBO within all contracts and manage execution within a timely manner. You leverage relationships with legal resources to build strategy for highly complex contracting situations. You anticipate potential questions and prepare information accordingly to develop appropriate contract terms.

Key Accountabilities:

• Responsible for ensuring the development, growth and retention of assigned brand portfolios, acting as senior relationship consultant to meet and exceed business expectations.
• Coordinate and lead regular, strategic, in-person business updates for assigned partners.
• Drive the formation and analysis of profit & loss reports for assigned partners.
• Assist in business development support as needed and lead others on assigned teams to solve complex problems.
• Develop cost/benefit analysis to set strategic business priorities to maximize growth, revenue and partner-satisfaction.
• Serve as a subject matter expert and for assigned partner contracts and portfolios.
• Develop and maintain a deep understanding of industry trends, both payments-related and otherwise, impacting the businesses of assigned partners.
• Develop and manage budgets and forecasts for new account growth & marketing expenditures for assigned partners.
• Responsible for ideation, setting road maps, go-to market strategies, product management and product development for assigned partner programs.
• Accountable for contract management Act as a leader with internal cross-functional teams to ensure delivery of all items aligned to the partner strategy.
• Communicate proactively with all stakeholders and internal teams on all aspects of the partner relationship including:
• Strategies of assigned partners and how their work fits in
• Priority of work to be executed for assigned partners along with any changes or shifts
• Industry knowledge and best practices as it relates to work for the partners
• Lead prioritization conversations for assigned partners and ensure internal teams are aligned appropriately
• Oversee internal partners to ensure day-to-day partner requests are responded to appropriately and expeditiously.
• Compliance: Understand and comply with the Bank's BSA/AML Program, which includes, but is not limited to the following:
• Complying with the Bank's Customer Identification Program and Customer Due Diligence Policy
• Identifying, monitoring and reporting suspicious activity
• Completing BSA/AML training in a timely manner as directed by management

The Ideal Candidate for This Role:

• Required:
• Bachelor's Degree in Business or equivalent working experience
• 10-15 years' experience in credit card industry or equivalent
• External client management/relationship management experience (expectations, communications, negotiations, escalation, feedback, contract management, etc.)
• Experience demonstrating strong P&L acumen and driving cost/benefit analysis to set strategic initiative prioritization
• Detail oriented with excellent organizational and time management skills
• Ability to manage competing and at times complex priorities – experience in fast paced environments.
• Excellent communication skills (Verbal and Written) and presentation skills
• Ability to lead a team in cross-functional structure
• Ability to network, develop relationships and leverage relationships.
• Compensation:
• Compensation range (base pay): $141,440.00-$240,448.00 _This role may have a specific starting pay within this range._ Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work remotely, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career growth or connection to our team. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. The incumbent can work remotely from any of the states listed on the job posting, though occasional travel may be required for in-person meetings. Please note, work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.