Inside Sales Account Specialist / International

Inside Sales Account Specialist / International

Kidde Global Solutions is a world leader in Fire & Life Safety Solutions tailored for both complex commercial and residential facilities. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide advanced solutions and services to protect people and property globally. Our innovative solutions are designed to enhance safety and peace of mind for residential and commercial customers alike.

We are looking for an Inside Sales Account Specialist / International to join our expanding International sales team. This role will be reporting into the Inside Sales Account Lead.

Role

• Support Inside Sales with sales and customer service support

• Understand customer needs and build long-term relationships

• Support International Regional Sales Managers as well as BDM, with all internal aspects and customer responses

• Liaise with Internal Departments and stakeholders to ensure seamless customer service including Supply chain meetings

• Liaise with Customs Team in EDC

• Track and monitor shipments, ensuring service levels are met.

• Communicate with customers, providing updates, quotes and pricing as well as General Enquiries.

• Keep up to date with the new product launches, promotions, and company initiatives

Person Specification

• Excellent communication and interpersonal skills

• Be motivated with a can-do attitude

• The ability to build rapport and trust with customers

• A proactive, positive and enthusiastic attitude

• Ability to work under pressure

• Enjoy working in a fast-paced environment

• Capable of learning and adapting in a fast changing environment

• Highly organized and can demonstrate attention to details

• Deliver excellent customer experience that build brand loyalty

• Work as part of a collaborative team to meet and exceed targets

• Learn directly from senior mentors through tailored coaching and training

• Contributing ideas to improve team processes and campaign performance

• Take on more responsibility as your skills and confidence ability grow

• Prior experience in a busy multi channel customer role a bonus

This role would suit someone self-motivated, ambitious and keen to grow their career within a successful and expanding organization.

What We Offer

• Laptop and smartphone

• Company Vehicle or car allowance

• 25 days holiday and bank holiday

• Holiday purchase scheme

• Company pension

• Career progression

Your Journey With Us

• Initial call with our sourcing/recruitment team

• Up to 2 interviews with the Managers

Our Commitment To You

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence.

We're excited for you to join us and make a difference.

Kidde Global Solutions is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.