Director Aftermarket Sales And Development

Aftermarket Sales And Business Development Manager

Responsible for aftermarket sales, pricing and business development activities that include parts sales, product identification, pricing & leakage analysis, marketing, customer needs analysis, and existing program improvements to support the overall customer service efforts of KION North America. Develop, professionalize, lead and grow the aftermarket business by increased dealer engagement and a net profit oriented pricing strategy.

Essential Duties and Responsibilities:

• Grow parts revenue and profit through aftermarket dealer development, pricing strategy and retail focused marketing efforts.
• Develop strategy, goals, KPI's, annual budget and forecasts for part sales by region and dealer.
• Develop and execute marketing plan to drive parts business growth.
• Initiate aftersales marketing efforts and coordinate efforts with KION NA marketing team.
• Manage regional Aftermarket Development Managers to achieve revenue and profit goals.
• Develop and implement commodity based pricing strategy by analyzing existing data and by gathering competitive intelligence.
• Gather field input and provide insights to distribution team to identify key commodity cost savings.
• Manage aftermarket parts lifecycle management activities.
• Manage problem resolution projects with dealers and key accounts as needed to improve overall customer satisfaction.
• Support and educate dealers and key accounts regarding all available Customer Service resources.
• Provide insights to Customer Service team about market and dealer support opportunities and drive initiatives for improvement.

Qualifications:

• 8+ years of leadership experience in B-to-B Parts / Customer Service Sales / Aftermarket Business Development for material handling or industrial equipment
• Experienced in developing aftermarket pricing and product management strategies
• Must be highly proficient in data analysis tools, MS Office and use of ERP systems
• Must be able to communicate effectively and professionally to customers and business partners

Tasks and Qualifications:

• Education: BA / BS degree is a minimum
• Formal leadership training is preferred

• Responsible for regional aftermarket development team.