Senior Modernization Sales Lead

Strategic Sales & Business Development

Certified as a Top Employer, KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency — putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

Key Responsibilities

Strategic Sales & Business Development

• Identify and qualify modernization opportunities within both existing and new client portfolios.
• Develop strategic account plans using KONE's CRM tools to manage pipeline, forecast revenue, and optimize sales performance.
• Define and execute market coverage strategies to maximize territory penetration and share of wallet within targeted customer segments.
• Analyze win/loss trends and continuously refine sales approach to improve conversion rates (hit rate), shorten sales cycles, and increase overall sales productivity.
• Conduct comprehensive site surveys and audits to develop modernization proposals aligned with performance, safety, energy efficiency, and lifecycle value.
• Proactively position KONE's value-added solutions, including KONE 24/7 Connected Services, People Flow Intelligence, and energy-saving upgrades, as strategic differentiators.
• Ensure all sales proposals and contracts are developed with full commercial integrity, aligning with KONE's compliance, pricing, and risk mitigation frameworks.
• Drive consultative sales cycles from initial contact through to contract execution, ensuring alignment with gross margin, pricing, and risk mitigation targets.

Customer Relationship Management

• Act as a technical advisor and modernization consultant to property owners, facility managers, consultants, developers, and portfolio investors—guiding them through lifecycle planning, code compliance, and future-proofing of their vertical transportation systems.
• Establish and nurture long-term relationships to support both short-term wins and long-term strategic growth.
• Leverage CRM systems (Salesforce or equivalent) to maintain accurate customer insights, decision-making hierarchies, and opportunity tracking.

Technical & Commercial Expertise

• Collaborate with engineering, project management, installation, and operations teams to validate technical feasibility and ensure seamless project handovers.
• Provide high-level technical input during tendering, including solution design, scope definition, code compliance, and lifecycle cost modeling.
• Analyze building lifecycle data to develop forward-thinking modernization solutions that align with client budgets, timelines, and sustainability goals.

Market Intelligence & Reporting

• Monitor industry trends, competitor offerings, regulatory changes, and technology advancements to maintain a leading-edge market position.
• Provide accurate reporting on sales performance, forecasting, and pipeline via CRM dashboards and management reporting tools.
• Contribute insights to internal product development, pricing strategy, and go-to-market initiatives.

Technical & Commercial Competencies

Modernization & Engineering Knowledge

• Deep understanding of modernization solutions for elevators and escalators, including controller upgrades, mechanical refurbishment, safety improvements, and compliance mandates.
• Familiarity with relevant local and international safety codes, accessibility standards, energy efficiency guidelines, and building performance frameworks.

Digital Solutions & Innovation

• Expertise in selling digitally enabled solutions, such as predictive maintenance, real-time monitoring, and IoT-based upgrades (e.g., KONE 24/7 Connected Services).
• Ability to articulate the business case for digital transformation in the built environment.

CRM & Sales Process Mastery

• Strong proficiency with Salesforce or equivalent CRM platforms.
• Experience in using data-driven insights for pipeline management, account segmentation, opportunity scoring, and forecasting.

Financial & Commercial Acumen

• Solid understanding of P&L impact, cost structures, ROI modeling, and commercial risk management.
• Skilled in contract structuring, pricing strategies, and negotiating terms aligned with profitability and compliance.

Key Attributes & Competencies

• Strategic Thinker: Capable of identifying long-term modernization opportunities and aligning them with KONE's business priorities.
• Customer-Centric Leader: Builds trust through transparency, technical credibility, and consistent delivery of customer value.
• Digitally Fluent: Embraces digital platforms, tools, and data to enhance sales performance and operational excellence.
• Collaborative Influencer: Able to align cross-functional teams toward shared objectives, ensuring high-quality execution of modernization projects.
• Resilient Performer: Maintains focus and agility in a dynamic, competitive environment; consistently meets or exceeds KPIs and revenue targets.

Preferred Industry Background

• 7-10 years of experience in vertical transportation products & Controls, or other smart building technology providers is highly desirable.
• Familiarity with commercial real estate, facility management, or infrastructure modernization projects is advantageous.

Why Join KONE?

• Be part of a global leader in vertical transportation and smart building solutions.
• Work with cutting-edge technologies that shape the future of urban mobility.
• Join a culture that fosters innovation, collaboration, and sustainability.
• Competitive compensation, performance incentives, and career advancement opportunities.

Ready to Elevate Your Career?

Apply now to become a key driver in modernizing the urban landscape and delivering smarter, safer, and more efficient buildings with KONE.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.