Service Sales Officer
Kone
Customer Relationship Manager
Customer relationship management • Proactively develops and creates customer relationships in his/her area of responsibility • Accountable for developing KONE position in his/her customer base or market area • Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling) • Ensures customer satisfaction and solving complaints with the rest of KONE team • Documents the customer and contact information, maintains customer data Sell • Accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets • Validates that the contents of the order received from the customer are in line with the negotiation process outcome, including terms and conditions, quality and safety • Accountable for hand-over to installation, maintenance and/or engineering with complete and correct information • Maintains full information of opportunities, tasks and visits. • Timely and accurate reporting • Supporting the finance function in money collection.