Job Description

PSO_JD

Handling & resolution of customer queries, complaints received at the Branch through co-ordination with various stakeholders

Assisting customers in completion of FKYC

Providing on field support to the Sales team & Branch teams for 811 customer servicing

Handling rejection cases & curing/resolution of same through co-ordination with the Business team

Conducting regular training sessions with the field/Sales team to improve their productivity

Monthly reconciliation of biometric devices which are with the field team

Publishing regular MIS (as & when required)

Customer out calling (as & when required)

Candidate Requirement:

Graduate (any stream) with 1-2 years of experience preferably in Banking Industry

Strong Communication skills – Verbal and Written

Good knowledge of MS-Office (MS-Excel in particular)

Assertive attitude

Self Driven

Service mind set

Pay Scale: As per HR categorization

Job Info

Job Identification 241417

Job Category Consumer Bank

Posting Date 05/25/2026, 10:00 AM

Apply Before 06/25/2026, 10:00 AM

Degree Level Bachelor's Degree

Job Schedule Full time

Locations UNIT NO 5 & 6 FRIENDS CENTRE BLOCK 38/4B SANJAY PLACE, Agra, Uttar Pradesh, 282002, IN