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State Relationship Manager - digital Banking Kotak 811 - regional Sales

Own and drive state-level sales targets by building and leading a 20–25 member field team.
Madurai, Tamil Nādu, India
Mid-Level
7 hours agoBe an early applicant
Kotak

Kotak

Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.

State Relationship Manager

Department - Digital Banking

Location - Madurai, Tripura, Coimbatore, Chennai, Kolhapur, Hyderabad, Bangalore

Reporting Relationship - Territory Relationship Manager

Position Grade - M1 – M3

Job Role

  • Lead & manage a team of 20–25 BDOs across the assigned state to achieve sales and productivity goals.
  • Conduct daily in-person huddles/field reviews with BDOs to track progress, remove blockers, and provide real-time coaching.
  • Drive daily activity discipline—ensure each BDO is active every day and supports "break zero" performance (minimum 1 lead/sale daily).
  • Execute state-level sales strategy aligned to organizational priorities, ensuring consistent on-ground implementation.
  • Own the state's sales targets through structured planning, territory management, and team performance tracking.
  • Provide strong on-ground mentorship to improve conversion, pipeline quality, customer engagement, and productivity.
  • Track and report daily performance metrics (activity, leads, conversions, productivity) and ensure alignment across the team.
  • Maintain compliance & quality standards by adhering to internal policies, processes, and customer service expectations.
  • Collaborate with internal stakeholders (as applicable) to ensure smooth execution, escalations, and issue resolution.

Job Requirement

  • Graduate / Postgraduate in any discipline (MBA preferred, if applicable)
  • Experience: 3–4 years of experience in sales, field business development, or team handling / team management
  • Prior exposure to on-ground execution, target-driven roles, and team performance tracking is a plus
  • Strong leadership, coaching, and motivational skills with the ability to drive daily productivity
  • Excellent communication skills (verbal + written) with strong stakeholder & customer handling ability
  • Customer-first mindset with a courteous, professional, and solution-oriented approach
  • Proficient in MS Office, especially Microsoft Excel (reporting, tracking) and Word (documentation)
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State Relationship Manager - digital Banking Kotak 811 - regional Sales
Madurai, Tamil Nādu, India
Sales
About Kotak
Provides a wide range of banking, investment, and insurance services to retail, corporate, and institutional customers in India.