State Relationship Manager

Department - Digital Banking

Location - Madurai, Tripura, Coimbatore, Chennai, Kolhapur, Hyderabad, Bangalore

Reporting Relationship - Territory Relationship Manager

Position Grade - M1 – M3

Lead & manage a team of 20–25 BDOs across the assigned state to achieve sales and productivity goals.
Conduct daily in-person huddles/field reviews with BDOs to track progress, remove blockers, and provide real-time coaching.
Drive daily activity discipline—ensure each BDO is active every day and supports "break zero" performance (minimum 1 lead/sale daily).
Execute state-level sales strategy aligned to organizational priorities, ensuring consistent on-ground implementation.
Own the state's sales targets through structured planning, territory management, and team performance tracking.
Provide strong on-ground mentorship to improve conversion, pipeline quality, customer engagement, and productivity.
Track and report daily performance metrics (activity, leads, conversions, productivity) and ensure alignment across the team.
Maintain compliance & quality standards by adhering to internal policies, processes, and customer service expectations.
Collaborate with internal stakeholders (as applicable) to ensure smooth execution, escalations, and issue resolution.

Graduate / Postgraduate in any discipline (MBA preferred, if applicable)
Experience: 3–4 years of experience in sales, field business development, or team handling / team management
Prior exposure to on-ground execution, target-driven roles, and team performance tracking is a plus
Strong leadership, coaching, and motivational skills with the ability to drive daily productivity
Excellent communication skills (verbal + written) with strong stakeholder & customer handling ability
Customer-first mindset with a courteous, professional, and solution-oriented approach
Proficient in MS Office, especially Microsoft Excel (reporting, tracking) and Word (documentation)

State Relationship Manager - digital Banking Kotak 811 - regional Sales