Sales Development Representative

Sales Development Representative (SDR)

As a Sales Development Representative (SDR), you will support the Kustomer sales effort in multiple functions while developing your skills for a full-cycle sales role. Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation and leading qualification meetings. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams driving Kustomer's message to the market.

We are focused on hiring in the New York, NY metropolitan areas. We will bring the team together periodically for in-person training and work sessions. You must already be located in the tri-state area (CT, NY, NJ).

You'll be responsible for:

• Engaging with potential prospects over email and phone to qualify and set appointments for the account executives
• Identifying target customers for Kustomer through email, phone, and social channels
• Maintaining active engagement with leads through informed, creative follow-ups
• Researching and developing prospective accounts
• Working closely with account executives to identify qualified accounts and define strategies for outreach
• Partnering with marketing to deliver proper messaging and identify the best target market segments
• Achieving quarterly quotas for developed leads and closed Sales
• May involve handling sensitive personal data

Your qualifications:

• 6 months of inbound/outbound sales experience (may include internships), previous work with sales/startups preferred
• You are able to quickly engage potential customers over email, phone, and in person
• You're clear, concise, and accurate in your communications, both written and verbally
• You're excited by AI and quickly mapping them to Sales processes
• You possess grit and don't shy away from rejection
• You're hungry to progress your career
• You have experience being accountable to metrics, often exceeding them
• You thrive in a high-energy team environment

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.