Sales Development Training Analyst

Job Summary

This job supports the achievement of sales financial and membership goals by supporting the development of sales training programs that align with the strategic direction of the company and business objectives within the sales organization. The incumbent, in collaboration with the sales training team, ensures that the development of all training materials, programs and solutions have been researched and reviewed for optimized impact on sales strategy objectives. The incumbent identifies any product and service barriers (both internally and externally) and communicates those to direct management and relevant matrix partner departments – all with the goal of improving consumer and partner experience. The ideal candidate for this role will sit within the footprint of Highmark. If you are within 50 miles of an office, you are required to be onsite 3 days a week - T, W, Th.

Essential Responsibilities

• Support the development of training curriculum and sales resources for live and virtual sessions through content research and the procurement of SME signoff.
• Deliver training content to sales professionals and support opportunities for ongoing refresher content.
• Update curriculum and relevant resources annually as needed.
• Work with partners to establish training schedules and ensure assess availability.
• Track program attendance and solicit post-event assessment surveys for use in evaluating program effectiveness and applicability.
• Support the upkeep of related tracking systems and sales knowledge center.
• Other duties as assigned or requested.

Experience

Required: + 3 years of experience in training and presentation delivery experience and/or sales experience to include: + Experience with Microsoft PowerPoint/SharePoint/Excel and other office applications + Experience with learning management systems (LMS)

Preferred: + 1 year of experience in insurance industry experience + 1 year of experience with Articulate other eLearning development programs

Skills

Training Design + Assessment + Editing + Organization

Education

Required: + Bachelor's degree in education, communication, training development, marketing, instructional design or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred: + None

Licenses or Certifications

Required: + None

Preferred: + None

Language (Other than English):

None

Travel Requirement:

0% - 25%

Physical, Mental Demands and Working Conditions

Position Type Office- or remote-based teaches / trains others occasionally travel from the office to various work sites or from site-to-site rarely works primarily out-of-the office selling products/services (sales employees) never physical work site required no lifting: up to 10 pounds constantly lifting: 10 to 25 pounds occasionally lifting: 25 to 50 pounds rarely