✨ About The Role
- The Sales Support Administrator will perform a variety of advanced administrative duties for the commercial team, including clerical and customer service functions.
- Responsibilities include handling specific customer needs, such as retention activities, onboarding, and new account setup.
- The role involves researching sales-reported customer concerns and creating and managing processes and procedures as assigned by sales leadership.
- The candidate will assist in designing reports for the sales team, utilizing internal systems, MS Access, and MS Excel to extract data and create customer-facing reports.
- Quality checks and data consolidation from various sources will be part of the job to support sales leadership and representatives.
âš¡ Requirements
- A successful candidate will likely have a bachelor's degree in business administration, business management, statistics, mathematics, or a related field, or equivalent work experience.
- The role requires 3-5 years of experience in customer service or data analytics, indicating a need for a solid background in these areas.
- Proficiency in MS Outlook, MS Word, MS Excel, and MS Access is essential, suggesting that strong technical skills are necessary for this position.
- Exceptional interpersonal skills and a proactive approach toward problem-solving are crucial for effectively handling customer needs and concerns.
- Outstanding detail-oriented organizational skills are important for managing processes and maintaining archives of sales processes and knowledge bases.