Sales Coordinator, EMEA (Dutch Required)

Join Our Passionate And Dedicated Teams Who Are Shaping The Future Of Sound!

L-Acoustics is seeking a sales coordinator for the EMEA territory to join our growing organization. The ideal candidate must be fluent in Dutch, both spoken and written, to effectively communicate with our Dutch-speaking clients and partners.

Role Description

The sales coordinator is a hands-on position focused on handling day-to-day sales administration responsibilities, coordinating with various internal stakeholders to achieve operational efficiency and ensuring a premium relationship with customers. Reporting directly to the head of sales coordination, she/he plays a key role in supporting the sales team and provides an important link between the salesperson and the client.

What You Will Do:

Sales support: To help sales team improve their efficiency, sales coordinator will provide a variety of support services and direct feedback from customers to sales team and any relevant departments.

Order satisfaction: Sales coordinator will contribute to customer satisfaction by ensuring the accuracy and timely processing of orders into the ERP system. She/He will manage the day-to-day order processing from receiving and processing purchase orders, verifying orders, including customers' personal information and payment details, contacting customers to answer queries and obtain missing information, issuing sales transaction invoices, handling shipping arrangement and documents (freight carrier and customs…), and maintaining and updating sales and customer records.

Coordination: Collaboration with other departments is an important responsibility for sales coordinator. He/she could have to contact various internal stakeholders to achieve operational efficiency (technical customer service to deal with any product or technical queries, manufacturing and logistics…).

Records & Reporting: Sales coordinator will maintain records & tools (ERP/CRM). They also provide information to the finance department on incoming and completed orders, as a basis for forecasting cash flow.

Skills & Experience

What you will need to be successful:

• 3+ years of experience working in sales coordination, or similar environment.
• Deep knowledge of CRM and ERP software, preferably Microsoft 365.
• Excellent written and verbal communication skills and possess the ability to carry phone-based conversations.
• Strong customer focus with good listening and clear message transmission capabilities
• Detail-oriented with a strong work ethic
• Work independently and accomplish required tasks with minimal supervision.
• Ability to multi-task, prioritize, and manage time effectively.
• Technology savvy with good working knowledge of Microsoft Office & Microsoft Dynamics
• Strong problem-solving and conflict resolution skills.
• Excellent organizational skills and attention to detail
• Fluency in Dutch (spoken and written).
• Proficiency in French and English would be an asset.