Sales Development Representative - LATAM

Sales Development Representative (SDR)

Laserfiche is hiring a Sales Development Representative (SDR) to help fuel growth by identifying and qualifying potential customers while generating new business opportunities through outbound prospecting, inbound inquiries, and marketing campaigns. As the first point of contact for prospective clients, the SDR will play a key role in driving sales by engaging leads, uncovering business needs, and setting meetings for our Direct and Channel Sales teams. This role is critical to building a healthy pipeline and ensuring that initial interest is converted into qualified opportunities for the sales organization.

The SDR will work closely with Marketing and Sales to refine targeting strategies, deliver feedback on messaging and campaigns, and maintain clean, accurate records in Salesforce. By combining persistence, organization, and a collaborative spirit, this role sets the stage for long-term customer relationships and company growth.

Location: Hybrid. Three days per week (Tuesday, Wednesday, and Thursday) in-office in Long Beach, CA. Remote work from home on Mondays and Fridays.

About the Role – Key Responsibilities

Lead Identification & Qualification

• Source new business opportunities through cold calling, marketing-qualified leads (MQLs), inbound inquiries, and campaign-generated interest.
• Conduct targeted email outreach and phone calls to engage potential clients and assess fit.

Meeting Scheduling

• Qualify leads through discovery calls and coordinate meetings with Direct and Channel Sales teams.
• Ensure timely follow-up and calendar alignment across stakeholders.

Client Database Management

• Maintain accurate records of all interactions and account details in Salesforce.
• Uphold Salesforce hygiene standards, including next steps, contact roles, and opportunity stage logic.

Cross-Functional Collaboration

• Partner with Marketing and Sales to refine lead generation strategies and campaign execution.
• Share feedback loops to improve targeting, messaging, and conversion rates.

Continuous Improvement

• Regularly refine outreach techniques, objection handling, and qualification criteria.
• Participate in coaching sessions and enablement programs to improve performance and efficiency.

About You – Essential Qualifications

• Bachelor's degree in business, Marketing, or a related field
• 1-2 years of experience in a sales development or lead generation role
• Experience in the SaaS industry is a plus
• Proficiency in both English and Spanish
• Excellent communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Ability to handle rejection and maintain a positive attitude
• Proficiency in using CRM software (Salesforce preferred) and other sales tools
• Ability to work independently and as part of a team
• Basic understanding of the sales process and lead generation techniques
• Proven track record of meeting or exceeding lead generation targets

The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills, and years of experience amongst other factors. Range: $55,000 - $65,000 per year.

Perks & Benefits at a Glance

• Generous time off: 15 Days of Vacation, 3 Floating Holidays, 2 Paid Volunteer Days, 9 Paid Holidays
• Various 401 (k) Investment Options and Generous Company Match
• HMO and PPO Medical Care Options (Employees are fully covered under HMO)

Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.

Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates, and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia.

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation, or any other characteristic protected by law, except as may be permitted by law. Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information please contact Talent Acquisition at https://www.laserfiche.com/contact/ or 562-988-1688.