Senior Catering Sales Manager - Waldorf Astoria Las Vegas

Senior Catering Sales Manager - Waldorf Astoria Las Vegas

The iconic Waldorf Astoria is seeking a Senior Catering Sales Manager to join the team at the award-winning Las Vegas property! Located in the heart of the Las Vegas Strip, this luxurious hotel has 389 rooms, 6 food and beverage outlets, and 12,000 square feet of meeting space. This includes a 3-meal restaurant, fine dining restaurant, tea lounge, bar, pool cafe, and in-room dining. In this role, you will be selling and servicing events, primarily focusing on local catering. This will include selling our outlets as well. The ideal candidate will have at least two (2) years Hospitality related experience at management level. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

+ Knowledge of the hotel property management systems (Delphi.fdc)

+ Luxury sales experience

+ Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

As Senior Catering Sales Manager you are responsible for the negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. As Sr. C&E Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events. Specifically, your essential functions will be to perform the following tasks to the highest standards:

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections.
• Attend daily Business Review Meeting in order to strategize as a team to determine best function space to propose to new business.
• Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets. Direct site visits for respective accounts and participates in industry and customer events.
• Responsible for obtaining deposits and review and approval final billing.
• Flexible with schedule to accommodate based on scheduled events.
• Other duties as necessary based on business needs.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• + Hospitality - We're passionate about delivering exceptional guest experiences.
• + Integrity - We do the right thing, all the time.
• + Leadership - We're leaders in our industry and in our communities.
• + Teamwork - We're team players in everything we do.
• + Ownership - We're the owners of our actions and decisions.
• + Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• + Quality
• + Productivity
• + Dependability
• + Customer Focus
• + Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• + Access to pay when you need it through DailyPay
• + Medical Insurance Coverage – for you and your family
• + Mental health resources including Employee Assistance Program
• + Best-in-Class Paid Time Off (PTO)
• + Go Hilton travel program: 100 nights of discounted travel
• + Parental leave to support new parents
• + Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• + 401K plan and company match to help save for your retirement
• + Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• + Career growth and development
• + Team Member Resource Groups
• + Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.