Sales Department Manager (ondemand)

Sales Department Manager – OnDemand Education

The Sales Department Manager will lead and strategize the sales efforts for OnDemand's tutorial school services, overseeing 36 branches and a range of sales functions, including telesales, sales training, and partnership management with schools. The role is critical in driving the sales performance, expanding market share, and ensuring operational excellence across all branches and sales channels. The ideal candidate will excel in strategic sales planning, team leadership, and continuous process improvement, focusing on B2C and select B2B segments.

Key Responsibilities:

1. Sales Strategic Planning:
   • Develop and execute a robust sales strategy aligned with OnDemand's business goals, focusing on increasing student enrollments and maximizing branch performance.
   • Formulate evaluation metrics to measure the effectiveness of sales initiatives and drive continuous improvements.
2. Operational Management:
   • Oversee day-to-day operations across branches through Area and Branch Managers to ensure seamless execution of sales plans.
   • Monitor and refine processes to enhance efficiency and sales outcomes, addressing any operational gaps.
3. Performance Review and Development:
   • Conduct regular performance reviews with the managers to assess individual and team contributions.
   • Develop and implement a comprehensive development plan to upskill team members, fostering a high-performance sales culture.
4. Partnership Management:
   • Build and sustain partnerships with schools to promote bulk order sales and foster stronger market presence.
   • Engage with educational institutions to identify and pursue new business opportunities, cultivating B2B relationships.
5. Reporting and Sales Innovation:
   • Prepare and present periodic sales reports, detailing insights, challenges, and opportunities.
   • Propose and lead innovative sales initiatives to capture new market segments, enhance customer experience, and adapt to emerging trends in education.

Key Customers:

• B2C: Students and Parents
• B2B: Schools and Organizations (bulk order sales)

Key Metrics of Success:

1. Development and implementation of a solid and actionable strategic sales plan with clear evaluation metrics.
2. Effective team development and skills enhancement across sales functions.
3. Achievement of sales targets and overall growth in sales performance.
4. Expansion of market share within school partnerships and institutions.
5. Operational excellence across all branches, ensuring high standards of service and performance.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field; Master's degree is a plus.
• 7+ years of experience in sales management, preferably within the education or service industry.
• Proven track record in managing multi-branch sales operations and telesales functions.
• Experience in B2B and B2C sales, with a strong understanding of the education sector being advantageous.