Inside Sales Representative

Inside Sales Representative

Legrand has an exciting opportunity for an Inside Sales Representative to join the ZPE systems team in India / Bengaluru.

Under direction of the Inside Sales Manager, the Inside Sales Representative will provide assistance to assigned Regional Sales Directors and customers to complete sales orders in an assigned territory. This position will be responsible for achieving sales, profitability, and growth objectives. The Inside Sales Representative represents the entire range of company products and services.

Main Job Duties:

• Provide exceptional customer service to develop and maintain relationships with key partners/customers. Be proactive to provide information and respond to questions in a timely manner.
• Maintain accurate customer records and sales transactions in Salesforce CRM.
• Provide assistance to customers, answer questions, respond to customer inquiries regarding order status, ship dates and inventory availability; expedite orders, follow through on quotes, and complete sales orders.
• Gather information to determine proper equipment evaluation needs required by the customer. Send and track equipment to customer and ensure follow-up on product evaluation by Regional Sales Director.
• Assist Regional Sales Director and customers to determine what products are the best solution for the customer project based on scope and budget.
• In conjunction with the Regional Sales Director, assist with high level account administration for customer and resellers requests. The Inside Sales Representative may assist in negotiating contracts with customers on terms and discounts when appropriate.
• Assist the Regional Sales Director with high level decision making to facilitate direct sales to large customers and/or resellers.
• Coordinate sales related activities with all members of the sales, marketing, operations and product support team.
• Meet with key customers and decision makers on a quarterly basis to develop and maintain professional relationships.
• Work closely DPC's Channel Management teams and channel partners to ensure customer satisfaction throughout the selling process.
• Achieve or exceed assigned sales quotas and goals.
• Complete required training and development objectives within the assigned time frame, stay up-to-date with new features and product launches.
• Have a basic understanding of DPC's products and services, and is current on industry trends and practices in the datacenter market place.
• Resolve customer complaints by investigating problems, developing solutions and making recommendations to management for resolution.
• Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas.
• Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions.
• Perform other duties as assigned.

Qualifications

Education:

• Bachelor's degree from four-year College or University with emphasis in Business, or related field; or equivalent combination of education and experience.

Experience:

• A minimum of 3 years support sales or inside sales experience in information technology industry, data center industry experience preferred.

Skills/Knowledge/Abilities:

• Project management skills including planning, organizing, and coordinating tasks.

• Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook/PowerPoint), experience with Salesforce.com preferred.

• Effective oral and written communication skills with the ability to provide information across multiple groups in the Company including Finance, Engineering, Marketing, and Sales.

• Strong organizational and planning skills and the ability to work independently.

• Position will require limited travel; ideal candidate must be able to travel up to 4 times a year.

Desired Competencies:

· Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

· Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

· Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

· Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

· Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

· Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

· Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.

· Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

· Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Company Info

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company's incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us

About Legrand's Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand's Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.