Sales Support Manager

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Life Fitness / Hammer Strength is seeking a detail-oriented and results-driven Sales Support Manager to lead our Sales Support team in delivering accurate, timely, and compliant quotes and proposals. This role is pivotal in driving sales efficiency and velocity by overseeing proposal tools, maintaining CRM accuracy, and serving as the go-to expert for sales tools and processes. You'll play as one team by collaborating closely with Sales, Finance, Operations, Marketing, and Legal to streamline deal execution, mitigate risks, and support revenue growth.

In addition to operational excellence, this role includes direct leadership of a team of nine Support Specialists. The ideal candidate will be a strong people leader who will foster team development and raise the bar by driving accountability and building a collaborative, high-performance culture that reflects our commitment to thinking customer first. Additionally, you will lead training for new sales hires on quoting systems, processes, and best practices to ensure rapid and effective onboarding.

This is a hybrid position based out of our Global Support Center in Rosemont, IL - M/F are remote and T-Th are in-office collaboration days.

As a Sales Support Manager, you will:

• Manage, coach, and develop a team of eight (8) Sales Support Specialists and one (1) Key Account Support Specialist.
• Set clear performance goals, conduct regular check-ins, and support career development.
• Foster a culture of ownership, responsiveness, and continuous improvement.

Quoting & Deal Support

• Lead the Sales Support team in preparing, reviewing, and managing sales quotes in collaboration with account executives.
• Ensure pricing accuracy, policy compliance, and timely quote delivery.
• Administer proposal builder software (e.g., Qvidian), ensuring assets are current and aligned with sales velocity goals.

Customer Interaction Support

• Assist with customer-facing documentation, follow-ups, and coordination to support deal execution.

CRM & Data Management

• Maintain and ensure data accuracy in CRM systems (Salesforce preferred).
• Build reporting capabilities to support sales operations (e.g., quote holds, paperwork follow-ups).

Cross-Functional Collaboration

• Partner with Sales, Marketing, Finance, and Legal to support deal execution and risk mitigation.
• Collaborate with Finance, Sales, and Operations to align on hold risks and Cash-in-Advance (CIA) payment workflows.

Training & Enablement

• Support onboarding of new sales team members.
• Deliver training on quoting tools, processes, and best practices.

What Life Fitness / Hammer Strength is looking for in our Sales Support Manager:

Required Qualifications

• 5+ years of experience in sales support, customer success, or revenue operations.
• 2+ years in a leadership or enablement role, preferably with cross-functional exposure.
• Proven experience administering CRM and proposal tools (e.g., Salesforce, Qvidian).
• Strong analytical, communication, and stakeholder management skills.

Preferred Qualifications

• Experience in B2B sales environments.
• Familiarity with quoting systems, CPQ platforms, and sales enablement tools.
• Ability to translate operational insights into process improvements.

At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation —in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you're ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process.