Channel Sales Manager

Channel Sales Manager

We are seeking a dynamic and results-driven Channel Sales Manager to join our growing Partnerships team in NoAM Retail.

In this role, you will develop and maintain strong relationships with prospective partners to drive revenue growth. You will identify, develop, and grow strategic partnerships that drive new merchants to Lightspeed. This role combines business development, partner enablement, and sales execution, ensuring partners have the tools, training, and incentives to generate high-quality leads and pipelines. You will lead commercial discussions, negotiate agreements, and oversee a seamless onboarding experience while collaborating closely with referral partners to maximize pipeline and revenue.

What you'll be doing:

• Build strategic referral partnerships that drive new business to Lightspeed, ensuring alignment with our ideal customer profile and key target lists.
• Develop, manage, and sustain a high-quality pipeline through proactive outbound prospecting, ensuring the successful execution of the assigned vertical's strategy.
• Lead commercial discussions, negotiate agreements, and oversee a seamless onboarding experience for new partners. Deliver training, sales support, and marketing assistance to partners to enhance sales effectiveness and drive performance.
• Design and implement incentive programs and promotions to motivate partners and boost lead-generation productivity.
• Collaborate closely with our Strategic Sales team to generate high-quality leads, engage partners as needed, and ensure consistent pipeline follow-up.
• Build strong relationships with internal stakeholders and advocate for partners within Lightspeed.
• Provide monthly, quarterly, and yearly pipeline reporting and forecasts to senior management. Meet quotas defined by leadership. Responsible for delivering defined ROI, key learnings, reporting, and evaluation of partnership impact to drive market share growth, brand awareness, and sales.
• Be a subject matter expert in the POS domain to understand how Lightspeed's suite of products can be applied to all stages of our customers' retail operations.
• Maintain a strong understanding of industry trends, patterns, and events to stay ahead of market shifts.
• Attend industry events, trade shows, and networking to strengthen partner relationships.

What you need to bring:

• Proven track record of achieving sales targets through strategic sales or partnerships.
• Experience in outbound sales, partner management, or business development.
• SaaS sales experience, with a strong understanding of the Retail industry. Ability to develop comprehensive referral partner seller growth strategies. Expertise in fostering urgency, confidently leading calls, and upholding the highest level of professionalism.
• Exceptional communication skills across phone, Zoom meetings, and email, with strong negotiation, problem-solving, and relationship management abilities.
• Strong technical proficiency with Salesforce, Mac OS, G Suite, Slack, and Microsoft Office.
• You have the experience to train, motivate, and foster relationships with potential partners.
• Self-sufficiency and initiative to drive areas of improvement.
• Resourceful with a "will-do" attitude.
• You bring energy and passion.
• You thrive in a fast-moving environment and maintain a strong, positive attitude.
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
• Fluency in other languages is a plus.

You'll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that's passionate about empowering our communities.