Sales Operations Leader

Sales Operations Leader (Onsite, Horsham, PA)

This position serves as the primary day to day leader for a branch office. The Operations Leader (OL) manages branch office operation and support staff, while providing support to our branch satellite offices. The OL will be part of the regional leadership team that includes the Regional Vice President and staff. The OL will also be the Designated Supervisor for all branch advisors as well as all branch satellite offices. This position will require onsite work on a weekly basis at the Philadelphia Regional Office located in Horsham, PA.

Responsibilities:

• Office Leadership - Provide day-to-day leadership and management of branch office functions including:
• Lead our effort to provide proactive support for financial professionals.
• Manage Branch office staff.
• Training and assisting financial professionals, sales assistants, and office staff on paperwork, technology and branch compliance procedures.
• Work with Advisors and Home Office to resolve operational issues.
• Prepare and present at monthly office meetings and coordinating logistics.
• Provide answers to client questions via telephone or walk-ins.
• Provide service support for key employer contacts.
• Implement and Drive Consistent Systems with RVP and Sales Support:
• Log and distribute leads.
• Maintain the data on territory management; ensure representation is present.
• Work with management on reviewing and switching a terminated advisor's book of business.
• Lead staff to assist with creating sales presentation materials as needed.
• Field Compliance and Supervision:
• The OL may serve as the field supervisor in the event of an inspection by compliance or regulatory agency. The field supervisor is the point of contact responsible for executing on the written compliance procedures at the branch level.
• The OL may also be responsible for day-to-day review of our FIS transaction blotter, email and correspondence review. The OL will escalate to Management as needed.

Knowledge/Experience:

• Minimum 3 years supervisory experience of investment operations.
• Minimum 10 years of financial services industry experience.
• Thorough knowledge of mutual funds.
• Thorough knowledge of retirement plans, specifically 403(b) and 457(b) plans.
• Thorough knowledge of Word, Excel and PowerPoint.
• Familiarity with the Pershing clearing and custody platform and WOVE is strongly preferred.
• Customer service, Financial Advisor and Executive interaction experience.

Education/Training:

• College degree preferred but will consider qualified candidates with the right qualifications.
• Securities licenses required: S7/24. If not currently licensed, will be required to obtain within 3 months of employment.

Physical/Other Requirements: May sit at work station for extended periods of time; may view video display screen for extended periods of time also. Periods of fast pace are normal particularly when working to meet deadlines.

Lincoln Investment is an equal opportunity employer. Lincoln Investment prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Lincoln Investment conforms to the spirit as well as to the letter of all applicable laws and regulations.