Sales Desk Manager

Sales Desk Manager

As we step into a new year, new opportunities await! If you're a Sales Desk Manager, you already know how fast-paced and demanding the role can be—and how critical strong leadership and deal structure are to a dealership's success. Being exceptional at what you do brings personal satisfaction, and helping a sales team consistently perform at a high level is incredibly rewarding. Our core business of providing quality vehicles and related services fuels our passion, but it's our people who provide our energy.

At Volkswagen of New Port Richey, we are committed to Growing Our Company and Growing Our People!

We are proud to be part of the Lithia & Driveway family, the largest auto dealership group in the world with over 400 stores. Lithia & Driveway is focused on delivering an honest, simpler buying experience—while fostering a positive, team-oriented environment.

Responsibilities

The Sales Desk Manager is responsible for managing the sales desk operations, structuring deals, supporting the sales team, and maximizing profitability while ensuring an exceptional customer experience.

• Desk all retail deals to ensure profitability, compliance, and customer satisfaction
• Work closely with sales consultants to structure deals and close transactions
• Coach, train, and motivate the sales team on sales process, product knowledge, and best practices
• Meet and greet customers early in the sales process and remain involved through delivery
• Collaborate with Finance and lender partners to ensure smooth deal flow
• Monitor sales performance and ensure daily, monthly, and annual sales goals are met
• Maintain strong communication between Sales, Finance, and Management teams
• Ensure adherence to dealership processes and manufacturer guidelines

Qualifications

• Proven track record with exceptional Customer Satisfaction Index (CSI)
• Previous automotive sales management or desking experience
• Strong deal-structuring, negotiation, and leadership skills
• Excellent communication and customer engagement abilities
• Acceptable driving record and valid driver's license in your state of residence

We offer best-in-class industry benefits including competitive pay, medical, dental and vision plans, paid holidays & PTO, short and long-term disability, paid life insurance, 401(k) retirement plan, employee stock purchase plan, Lithia Learning Center, vehicle purchase discounts, and wellness programs. High school graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.