The Wilde Resort & Spa - Spa Sales Coordinator

Spa Sales Coordinator

Under general direction, the Spa Sales Coordinator is responsible for the smooth day-to-day operations of the spa, including selling spa treatments and spa retail.

Essential Job Functions

• Greets guests in a warm and professional manner.
• Answers telephone and email inquiries, and efficiently books appointments.
• Provides detailed information about spa services, packages, and retail products to clients.
• Manages client schedules, ensuring timely appointment reminders and follow-ups.
• Confirms appointments with clients prior to their scheduled visit.
• Addresses client concerns and complaints promptly and professionally, seeking solutions to maintain satisfaction.
• Oversees the daily operations of the spa, ensuring a clean and organized environment.
• Monitors staff schedules and coordinates coverage to maintain optimal service levels.
• Maintains accurate inventory of spa products and supplies, places orders as needed.
• Conducts regular quality checks on treatment rooms and spa facilities.
• Checks guests in and out for treatments, collects payments as needed.
• Promotes spa services and retail products to clients, suggests add-on treatments and memberships.
• Assists with marketing initiatives and special promotions, including communication to clients.
• Tracks sales performance and identifies opportunities to increase revenue.
• Processes client payments and handles billing inquiries.
• Maintains detailed client records and confidentiality.
• Prepares reports on spa operations, sales, and client feedback.
• Adheres to all spa policies and procedures, including safety and hygiene standards.
• Attendance is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

Education

• High school diploma or equivalent.

Experience

• A minimum one (1) year of experience in related field required.
• No supervisory experience required.

Skills & Abilities

This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.

• Proven success as a Spa Coordinator or similar customer service role in the wellness industry.
• Basic understanding of spa operations, treatments, and modalities.
• Basic knowledge of retail product lines.
• Familiarity with retail sales techniques.
• Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
• Able to maintain a positive and professional working environment.
• Fosters a culture of excellence.
• Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.
• Excellent customer service skills with a focus on client satisfaction.
• Strong organizational skills.
• Proficient in time management; the ability to effectively organize and manage multiple priorities.
• Recognizes an emergency situation and takes appropriate action.
• Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
• Analytical and problem-solving skills.
• Strong focus on accuracy and precision.
• Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks.
• Performs well with frequent interruptions and/or distractions.
• Able to communicate appropriately and effectively with all levels of management and external stakeholders.
• Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
• Basic math skills.
• Basic knowledge of Google Docs/Microsoft Word.
• Basic knowledge of Google Sheets/Microsoft Excel.
• Basic knowledge of Gmail/Microsoft Outlook.

Travel Requirements

• No travel required.

Physical Demands

• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Specifically, when the amount of climbing exceeds that needed for ordinary motion.
• Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Specifically, when the amount of balancing exceeds that needed for ordinary motion and maintenance of body equilibrium.
• Stooping: Bending body downward and forward by bending spine at the waist. Specifically, if it is to a considerable degree and requires full motion of the lower extremities and back muscles.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
• Pulling: Using upper extremities to exert force in order to draw, haul, or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a minor amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work yet the work involves sitting most of the time, the job is rated for light work.

Work Environment

• None: No exposure to adverse environmental conditions (typical office/administrative setting).

Disclaimer

This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.