Team Leader, Sales Order Management

Team Leader

Order Management Job Description Company Brief At LSEG, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news organization.

We are looking for a dynamic and inclusive Leader to join our team in Manila! As a Team Leader, you will lead a team of approximately 10-12 staff, taking charge of order preparation, order management, and billing for a designated group of segment customers within RMA AMERS, sale order management team. This role requires flexible timings to better support our teams and stakeholders.

Role Responsibilities

• Support Data & Analytics financial health through effective execution of fulfilment and financial processes.
• Deliver Data & Analytics operations transformation programs.
• Focus on talent development, diversity and inclusion.
• Deliver Order Management operational performance.
• Deliver on market driven metric commitments.
• Improve client, sales, and customer engagement.
• Handle risk & controls for Data & Analytics Customer Operations
• Proactively flagging and advising Account Managers & Account Directors of Order Form delays.
• Advising Account Directors of issues pending Sales information.
• Reviewing Discrepancies between Finance Report and Sales/Cancels and proactively notifying sales and upskilling SOS
• Consulting with Sales on how to resolve outstanding pending book issues and requiring them to engage CIPs, CSMs, Prop Sales, Commercial Policy or Legal as needed.
• Proactively supervising Bill Blocks and engaging with sales on status.
• Taking an active role in mentor and upskilling team and individuals.
• Incorporating team feedback to find innovative new ways of working.
• Partnering with Account Directors and Account Managers to become a trusted advisor.
• Proactively flagging controls needed to avoid RISK events.
• Improving team performance by identifying root cause issues and eliminating future downstream issues.
• Making sure the accurate escalation paths are established and effective.
• Creative workload balancing.
• Establishing ways to work smarter, not harder.
• Look for ways to recognize individuals and encourage the team, incorporating team building activities and games.
• Collaborating with teams outside of SOM to establish partnerships and leverage mutually beneficial ways of working.

Qualifications and Experience Required

• People management experience or experience in non-direct people management activities
• Understanding of staffing issues and concepts of human resources, finance policies and processes
• Experience with conflict resolution and disciplinary methods
• Passion and driven
• Problem-solving skills
• Strong organization, time management, and prioritization skills
• Ability to handle change and challenge existing processes
• Strong customer centric
• Effective written and oral communication skills
• Strong partner leadership skills
• Keen attention to detail, foresight, and critical thinking

LSEG is committed to encouraging a diverse, equitable, and inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities.

Proud to share LSEG in India is Great Place to Work certified (Jun '25 – Jun '26).

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.

Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.