Team Manager, Sales Order Management

Team Leader/Manager

At LSEG, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news organization.

We are looking for a dynamic and inclusive Team Leader/Manager to join our team in Gdynia. As a Team Manager/Leader, you will lead a team of approximately 10–14 staff, taking charge of order preparation, order management, and billing for a designated group of segment customers within RMA EMEA Sale Order Management team. This role requires flexible timings to better support our teams and stakeholders.

Key responsibilities:

• Operational management, drive efficiency by removing waste and non-value add tasks, create capacity – Use FMEA, Value Stream, Deep Dives etc.
• Connect with compliance team for reduction of system issues raised as CTT
• Ensures data quality, completeness, timeliness and service metrics are met as well as monitoring scorecards and WIP dashboards, meeting the targets
• Handles team management activities, monitor performance, timely feedback, mentoring & coaching
• Ensures all customer concerns/issues are handled appropriately
• Continue people leader engagement, talent review, skill matrix reviews & Training Calendars
• Support senior resources to enhance technical skills like SQL, RPA, Python, R, Power Platform etc. ITIL & PMP Certification for applicable talent
• Focus on quality of order processing with accuracy, completeness, and timeliness
• Risk Management Related Activities
• Uses appropriate methodologies, tools and techniques to identify and evaluate the organisation's risk exposure, mitigating and handling against unacceptable risks. Monitor and track, document and report Risk Events on a regular basis and relate to team's strategy to improve risk awareness and knowledge documentation.
• Process Improvements / Operational Excellence:
• Fostering a continuous improvement mindset to enhance processes, systems, and tools, including partnering with support functions to remove obstacles

Required skills:

• Demonstrate a continuous improvement mindset.
• Experience in managing through significant business changes.
• Ability to lead a team independently with minimal support from managers.
• Ability to communicate at all levels and work as a team.
• Ability to work independently on multiple activities, showing appropriate prioritization and escalation skills for themselves and the team.
• Excellent interpersonal skills with a willingness to share knowledge and expertise.
• Perform effectively under time pressure and meet strict deadlines.
• Education: University degree and/or professional qualification or relevant work experience preferred.
• About 3 - 5 years of experience in an operation, customer service and understanding of order management team - this is a plus as well as understanding of Sales and Order management and billing processes.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.