APAC SMB Expansion Account Executive

APAC SMB Expansion Account Executive

Melbourne, Victoria, AUS

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.

As an APAC SMB Expansion Account Executive at Lucid, you aren't just managing accounts; you are the growth engine for our existing SMB customer base across the APAC region. You will lead the charge in deepening Lucid's footprint, identifying untapped potential within current accounts, and partnering with customers to scale their visual collaboration maturity. This is a high-velocity, high-impact role where you'll turn existing users into enterprise-wide advocates.

Responsibilities:

• Master the Expansion Cycle: Own the full upsell and cross-sell process—from identifying growth triggers within existing accounts to negotiation and closing expansion deals
• Drive Account Velocity: Proactively identify "land and expand" opportunities by analyzing usage data and white-spacing existing accounts to find new teams and departments
• Be a Strategic Advisor: Act as a value consultant for your customers, showing them how to solve complex business problems and streamline workflows using the full Lucid suite
• Forecast with Precision: Maintain a data-driven, accurate forecast of expansion revenue, providing leadership with clear visibility into the growth of your book of business
• Champion "Teamwork Over Ego": Collaborate closely with Customer Success and Support teams to ensure a seamless experience and to identify accounts primed for higher-tier features
• Evangelize Visual Collaboration: Conduct deep-dive discovery sessions and product demonstrations that inspire customers to move from basic usage to mission-critical adoption
• Maintain Operational Excellence: Keep Salesforce hygiene high and contribute to the refinement of expansion playbooks for the APAC region

Requirements:

• Minimum 1 year of sales closing experience (Account Executive, Account Manager, or similar), preferably focused on growing existing books of business within SaaS/Tech
• Communication: Outstanding written and verbal communication skills; you can tell a compelling story using customer data
• Analytical Mindset: Comfortable using product usage data to identify sales triggers and expansion opportunities
• Hybrid Collaboration: This position is hybrid, combining remote work with in-person collaboration at our Melbourne, AUS office two days per week (Tuesday and Thursday)

Preferred Qualifications:

• Experience with software sales (prospecting & closing)
• Experience with Salesforce, leads, contacts, and opportunities
• Ability to manage a large number of prospects and opportunities simultaneously
• Experience with Outreach or similar workflow software
• Skilled in selling a product against direct and indirect competitors
• BA/BS degree