FGX - Coordinator - Sales Operations

FGX - Coordinator - Sales Operations

FGX International is a leading global designer and marketer of non-prescription reading glasses and sunglasses. Our groundbreaking products help correct, protect and frame the beauty of one of our most precious sensory organs – our eyes. Featuring Foster Grant®, our premiere eyewear brand with over 90 years of heritage, our company continues to design stylish yet affordable eyewear for consumers around the world.

FGX International is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Coordinator will support our Field Service Team which includes Director of Field Services and Field Operations Managers in ensuring the successful execution of visits and projects on behalf of our 3rd Party Merchandising organizations.

Major duties and responsibilities include:

• Partner with the Field Service and Retail Operations Teams to effectively plan and track compliance on customer projects as it relates to new product rollouts, product resets, and markdowns for key customers.
• Collaborate with the Field Service Team on project execution and the resolution of any product and/or fixture requests.
• Utilize customer service skills in order to respond to account inquires and the resolution of operational problems.
• Submit and track completion for customer events which consist of new, renovation, relocation, and store closings.
• Submit and track completion for customer incremental visits
• Review 3rd Party Merchandising organizations issue ticket dashboards and files and partner with Field Services and Retail Operations on corrective action plans
• Conduct 3rd Party Merchandising organizations photo audits
• Research common issues and strategizing on corrective action plans
• Participate in time studies prior to projects being executed in the field
• Participate in field visits and routinely conduct store visits
• Review and process 3rd Party Merchandising organizations inventory counts and out of stocks received
• Support customer changes which include address and POG maintenance with 3rd Party Merchandising organizations
• The roles and responsibilities may evolve as business needs arise

Basic qualifications include:

• Associates Degree required, Bachelor's Degree preferred
• 1 - 3 years of administrative experience
• Ability to work in a fast-paced corporate environment with the ability to build and maintain relationships with internal and external customers
• Strong communication, project management, and customer skills
• Solid organizational skills with the ability to multi-task

Preferred qualifications include:

• Fluent English (both spoken and written), other language is a plus
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.