Logistics Aftersales Operator

Logistics Aftersales Operator

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

We're seeking a proactive and detail-oriented Logistics Aftersales Operator to join our team in Kemps Creek. In this role, you'll manage post-sale logistics operations - including returns, repairs, and warranty claims - to ensure seamless service delivery and strong customer satisfaction. Please note this is a 12 month FTC.

Your Responsibilities

• Process warranty and non-warranty returns, credits, and repairs for stores and customers.
• Perform quality control and assess returned products at our distribution centre.
• Collaborate with Customer Service to resolve return-related issues and ensure customer satisfaction.
• Manage recall products and coordinate returns with warehouse management.
• Maintain accurate records of all returns and exchanges in the database.
• Adhere to corporate standards and ensure timely handling and storage of returned products.

About You

• Demonstrated experience as a Warehouse Operator or Assistant.
• Solid knowledge of general warehouse operations and warehouse management systems.
• Familiarity with RF scanners (preferred but not required).
• Excellent attention to detail and strong time management abilities.
• Effective communication skills and a problem-solving mindset.
• Previous experience using SAP with intermediate excel skills.
• Possession of a valid driver's license.

Working at EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our distribution centre in Kemps Creek, you will enjoy:

• A generous yearly product allowance for you to spend across our portfolio of brands.
• Global volunteering opportunities through our OneSight Foundation.
• Wide range of career opportunities across the EssilorLuxottica network.

Next Steps To be considered for this opportunity, please click apply and send your resume today. *Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*