Business Development Representative

Business Development Representative

Responds to internet and phone customer inquiries. Insures the dealership actualizes its maximum ROI on internet/phone leads. Essential duties include communicating effectively with internet customers and prospects, scheduling appointments and sales, maintaining an average of 80 outbound calls per day, following up and responding to internet leads immediately, delivering messages intended for other departments promptly, maintaining customer database and follow-up through current Customer Resource Management tool, entry data into all required tools, possessing thorough knowledge of all electronic tools and lead sources, staying up to date on all dealership products and services, staying up to date on knowledge of the federal, state, and local laws governing retail automobile sales, having thorough knowledge of new products, features, accessories, and their benefits to customers, directing customers to product information resources, establishing personal sales goals that are consistent with dealership standards of productivity, attending product and sales training as requested by Business Develop Manager, maintaining professional appearance, and other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma, Two plus years related experience and/or training; or combination of education and experience.

Communication Skills: Ability to read, write and comprehend simple instructions, short correspondence, reports and memos; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization; Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to add, subtract, multiply, using whole numbers and decimals; Ability to calculate figures and amounts such as discounts, interest, tax, etc.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to deal with problems involving several concrete variables in standardized situations; Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations: Valid state driver's license.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Walking, sitting, standing, stooping to perform essential job functions; Sitting to perform routine administrative tasks, using fine motor skills, to type using a keyboard, and operate basic office equipment, such as a telephone, scanner/copy machine and calculator.

Work Environment: The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.