Sales Assistant - #34583

Sales Assistant

The Sales Assistant provides essential support to the Sales Team by managing all after-sales activities, ensuring a smooth customer experience, accurate changes on the bookings and efficient follow-up on transactions. Duties and Responsibilities:

• Preparing quotes for review
• Working with the salesperson and making changes to existing quotes or adding extras to client cruise bookings. The quotes will be drafted and reviewed by the salesperson for sending.
• Making changes to bookings
• Changing pick up and drop off locations, liaising with boat operators on changes to menus, changes to numbers, changes to start times, logistics etc. Communication the changes back to the salesperson and the customer.
• Organizing Appointments
• Making times to inspect various boats. Liaising with the boat owner, the salesperson and the customers to co-ordinate vessel inspections before confirming bookings.
• Dealing with some payments and refunds
• Taking payments for security deposits, refunding them after the cruise, chasing up final payments from customer.
• Organizing Catering and cruise add-ons
• When required ordering 3rd party catering, or other add-ons, drinks, balloons, cakes etc.
• Following up emails
• Assist in following up emails for the sales reps when waiting on answers to things.
• Tidying up data and lists for sales campaigns etc.
• Getting target lists ready and making sure details are up to date ready for salespeople to run campaigns and do out bounding.
• Post Charter follow ups
• Liaising with customers after the charter to make sure everything was OK and get feedback on the event.
• Complete pre and post charter check lists
• Ensure all steps are complete prior to charters taking place (e.g. T&Cs signed, final payment received, Security deposit received, final numbers confirmed, etc.)