Sales Executive

Pier One Sydney Harbour Sales Executive

At Pier One Sydney Harbour, we craft unforgettable experiences inspired by our iconic waterfront location, bold design, and the spirit of individuality. As a Sales Executive, you will be a key ambassador of our brand, driving revenue through strategic sales initiatives, nurturing client relationships, and delivering bespoke service that reflects the unique character of our hotel.

You will collaborate across departments to manage guest and client enquiries, and ensure every interaction reflects the Pier One standard of excellence. With a strong focus on proactive selling, you'll identify opportunities to upsell, cross-sell, and convert leads into loyal guests for leisure stays, corporate bookings, or special events.

You will also support the Sales & Marketing team with administrative tasks, maintain accurate records, and contribute to the hotel's visibility and reputation through consistent brand representation.

Key Responsibilities

• Respond to and manage client and guest inquiries across channels (phone, email, in-person), ensuring timely and professional communication.
• Collaborate with internal teams (e.g., Revenue, Events, Front Office) to resolve guest concerns and deliver seamless service.
• Apply strategic sales techniques to maximize revenue, including upselling room categories, packages, and event spaces.
• Offer tailored gestures of appreciation (e.g., loyalty rewards, exclusive experiences) to enhance guest satisfaction and retention.
• Maintain and update client profiles, sales leads, and loyalty program data.
• Support the Sales & Marketing team with administrative duties such as reporting, filing, and correspondence.
• Promote the Pier One brand image internally and externally through every interaction.

Team Collaboration

• Act as a role model for service excellence and brand integrity.
• Assist in onboarding and mentoring new team members.
• Foster a collaborative team environment focused on shared goals and guest satisfaction.
• Monitor service delivery to ensure alignment with quality standards.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum 2 years in sales, hospitality, or customer service.
• Skills: Strong interpersonal, communication, and organizational skills. Ability to manage multiple priorities with attention to detail.
• Technology: Proficiency in Microsoft Office and hotel CRM/reservation systems preferred.

Why Join Pier One

At Pier One Sydney Harbour, we celebrate individuality, creativity, and connection. As part of Marriott's Autograph Collection, we offer a workplace where your unique talents are valued, your growth is supported, and your contributions shape unforgettable guest experiences. We are proud to be an equal opportunity employer, committed to diversity, inclusion, and opportunity for all.