餐飲訂席業務專員 B&F Sales Coordinator

Position Summary

Responsible for handling incoming calls, table reservations and effective control of venue covers. Provide a warm and friendly welcome while taking down reservations and reply to guest phone inquiries effectively.

Cast Key Responsibilities

• Manage / receive guest phone call / e-mail / reservation requests while on duty.
• Master Table Management System and maintain the data daily. Make sure guest profile is completed and updated (name, company name, title, title, contact information such as email, telephone / mobile / fax number, preference and all related information).
• Provide a warm and friendly welcome and farewell to all guest incoming calls per W service standards.
• Demonstrate whatever/whenever attitude towards guest requests.
• Manage eatdrinkandmore.com's online reservation system and block / free covers for online reservations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.