Sales Executive H/F

Job Title

Contributing to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert potential owners into buyers and recharge owners. Developing relationships with potential owners by soliciting and following up on references and prospects. Adapt the sales experience to the individual needs and preferences of each potential owner and follow the sales contract process to ensure that all required documents and legally required documents are completed accurately and in a timely manner. Maintain customer relationship once the sale is completed to ensure ongoing satisfaction of owners with the organization and to develop future business opportunities (e.g., recharges, referrals, additional sales).

Candidate Profile

Education and Experience

Required: High school education English and Italian proficiency

Preferred: One year of similar experience French proficiency Mastery of another language such as Arabic/German

Selected candidates will be ready to: Work evenings (occasionally) Be willing to work weekends and holidays as needed

Job Specific Tasks

Build and maintain a client base Respond to owner questions about the use of properties and amenities of the location; make recommendations based on basic information obtained about the owner through discovery Follow up on owner references/prospects Respond to owner or prospect requests regarding pricing, property maps, property descriptions, room location, and portfolio/network information Contact owners to monitor satisfaction, be aware of upcoming promotions, and develop business opportunities (e.g., referrals) Develop and maintain records of client contacts and use this information to support effective follow-up opportunities Monitor the processing of contracts to minimize termination decisions, provide full assurance to the owner, and ensure the speed of closures Follow and adhere to the consultative sales process when presenting to owners and guests Establish trust with potential owners and owners throughout the sales process to establish a continuous relationship Discover the needs of potential owners and owners through a series of strategically layered questions/discussions and use the information to personalize the sales presentation Provide owners and potential owners a tour of the sales gallery, property, and specific model at their sales distribution site Explain the characteristics, benefits, and advantages of the product and recommend the appropriate number of weeks/points to meet the current and future needs of future owners and owners Ensure a clear understanding of financing options and present as an ownership approach Prepare for daily meetings (e.g., review visit sheet, owner history, presentation details, etc.) Follow up on in-person interaction with emails, phone calls, or mail and facilitate the use of Vacation Ownership Advisor Respond to owner and customer questions regarding product information, maintenance issues, financing, maintenance, repairs, and assessments Use, demonstrate, and/or coordinate virtual tour software (e-Tour) for guests

Conduct and manage business transactions

Ensure complete and accurate processing of sales-related documents Review contract details with potential owners and owners once they decide to purchase Carefully review loan requests and financial documents with the client and ensure they are completed correctly Work with management to minimize cancellations, provide full assurance to the owner, and ensure the speed of closures Analyze problems and formulate a strategy and plan to overcome challenges related to the timely completion of work with a high level of quality Complete a comprehensive purchase worksheet at the end of each sale Contact and influence the inherited owners and owners of one year on two to register, upgrade, and maximize all recharge opportunities Respond and monitor the resolution of customer and owner requests in a timely manner with accurate information Leverage resources to provide service to customers and owners (e.g., N.O.R.A) effectively

Other

Manage time effectively to assist with meetings/calls, training sessions, and guest/owner appointments Demonstrate a full understanding of the organization's culture and processes Improve the sales presentation approach through personal development, practice, and lessons learned from feedback provided by others Participate in formal training sessions offered by management Attend regular team meetings and gatherings

Competencies, Core Competencies, and Personal Characteristics

Adaptability - Maintain performance level under pressure or during changes or workplace challenges Communication - Convey information and ideas to others in a compelling and engaging way through a variety of methods Professional attitude - Present behavior styles that convey confidence and respect for others; make a good impression and represent the organization in line with its values Problem solving and decision making - Identify and understand problems, issues, and opportunities; obtain and compare information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action Conduct results-driven execution - Plan and support the development of skills and abilities of individuals so that you can more effectively assume current or future responsibilities. Planning and organization - Gather necessary information and resources to establish a plan of action for oneself and/or others; prioritize and organize work requirements to achieve goals and ensure that work is completed in a timely manner

Build Relationships

Colleagues - Interact with others in a way that enhances openness, trust, and confidence in the pursuit of organizational goals and sustainable relationships. Customer relations - Develop and maintain relationships based on an understanding of customer needs and actions

Learning and Applying Personal Expertise

Applied learning - Actively seek and take full advantage of learning opportunities to improve self and/or others' performance. Actively seek and participate in learning activities; acquire knowledge, understanding, and skills; apply knowledge or skills; welcome performance feedback

Applied business knowledge - Assess important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify problems, and develop strategies and plans. Align individual and team actions with strategies and plans to generate business results

Core Skills

Job-specific computer skills - Use computer hardware and software specific to your role. Mathematical reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows for solving work-related problems. Written comprehension - Understand sentences and paragraphs written in work-related documents. Writing - Communicate effectively in writing as needed by the audience Sales approach and solution development - Try different and original ways to meet sales challenges and opportunities; take actions or develop sales solutions that take due account of available facts, constraints, competitive circumstances, and likely consequences. Facilitation of sales calls - Ensure that a call meets its sales objectives; maximize the productivity of interactions by monitoring and building on customer cues. Sales ability: Persuasion - Use appropriate interpersonal styles and communication methods to accept a product, service, or idea by prospects and customers. Sales disposition - Demonstrate the traits, inclinations, and perspectives that characterize successful salespeople; presenting behavior styles that facilitate adaptation to the requirements of the sales role. Support sales implementations - Support customers during the implementation of sales contracts; seek and take appropriate action on customer feedback; take responsibility for customer satisfaction and loyalty. Analysis of sales opportunities - Understand and use economic, financial, industry, and organizational data; accurately diagnose customer strengths, weaknesses, and key issues that can inform sales strategies and plans

This job description is provided for informational purposes only. MVCI reserves the right to make changes as necessary.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.