Account Executive

Transport Team Role At Marsh Australia

We are seeking a talented individual to join our Transport team at Marsh Australia. This role will be based in the Melbourne office. This is a fulltime and hybrid role that has a requirement of working at least three days a week in the office.

This role is pivotal in driving growth, profitability, and client satisfaction for a portfolio of transport accounts. If you are passionate about building client relationships and delivering exceptional service, we want to hear from you!

We will count on you to:

• Assist the Principals with the management of their portfolio's in all aspects of client service, including administration, technical support and business development through the accurate, efficient and timely production of all policy and related documentation.
• Develop, implement, and manage policies and insurance programs tailored to client needs.
• Adhere strictly to the Company's Quality practices and other systems and procedures.
• Comply fully with the Company's Errors and Omissions avoidance policy.
• Utilising operations team with invoices and related policy accounting documentation.
• Information and documentation for Pre-Renewal and Broking meetings;
• Policy wordings and endorsements review as needed for own portfolio and for Principal's.
• Draft renewal reports and insurance manuals.
• Certificates of currency.
• Cultivate and maintain strong relationships with key client decision-makers through regular communication and meetings.
• Engage in industry events and client functions to build a robust professional network and represent Marsh effectively.
• All other documentation & other duties as may be required from time to time.

Client Awareness/Knowledge

• Acquire and maintain an awareness of the client's business and insurance needs, noting all briefing information provided by senior servicing and broking managers.
• Develop and maintain a sound technical understanding of all major classes of insurance and specialist services which the Company offers to its clients.
• Develop and maintain a sound understanding of the core aspects of relevant Insurance and related legislation.

Key Competencies

• Quality & Compliance - Dedicated to the sustained delivery of the highest level of quality in all aspects of work performance and client service; accurately checking processes and tasks; following procedures; adherence to policy.
• Working relationships / Teamwork - Maintains effective working relations with colleagues, external clients and broader industry market segments. Consistently contributes to the team and supports manager's efforts to achieve goals. Demonstrates understanding and respect for different perspectives, values, cultures and work styles.
• Communication - Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.
• Client/Customer Service - Consistent provision of excellent technical, administrative and consulting support to internal and external clients with frequent reference back to their needs.
• Drive & self-motivation - Seeks out and acts on opportunities and calculated risks. Demonstrates a willingness to take on increased responsibilities and displays the ability to act independently with minimal yet appropriate reference back to manager/supervisor.

What you need to have:

• A minimum of 1 year experience in insurance broking with a developing understanding of business and organizational risk management.
• A proven track record of managing client accounts and client engagement.
• Exceptional communication, influencing, and negotiation skills.
• Essential Tier 1 FSRA Compliance; or ANZIIF and tertiary qualification is beneficial but not mandatory.

What makes you stand out:

• Proven client service excellence with a focus on delivering technical, strategic, and consultative support.
• Strong adaptability to change, with an understanding of environmental, financial, and regulatory factors affecting clients.
• Solid business acumen and planning skills to craft and execute effective action plans.
• Initiative and self-motivation to work autonomously while supporting team goals.
• Exceptional communication skills for effective engagement with stakeholders.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.