Inside Sales Support Specialist

Sales Support Specialist

Location: Chestertown, MD 21620 Work Hours: 8:00 AM to 5:00 PM, Monday through Friday Starting Pay Range: $19-$29 per hour

The Dixon Group is seeking a Sales Support Specialist to join our team in Chestertown, MD! As a Sales Support Specialist, you will be a pivotal member of a regional sales team and will work closely with the Regional Sales Manager. You will assist a regional sales team in several different ways, make outbound calls to customers, participate in regional calls and meetings, assist in training coordination, product initiatives, and new product launches. Understanding sales processes, developing product knowledge, and navigating the Dixon CRM program will be required to fulfill these duties.

The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

What You'll Do:

• Act as a primary contact and make outbound sales calls to customers to promote products and services.
• Research and identify sales and product trends and provide analysis to the team.
• Coordinate and track growth programs for key distributors.
• Track and facilitate quarterly follow-up with distributor agreements, proposals, and strategic business initiatives with key customers.
• Assist with product presentations and training initiatives.
• Take responsibility for special projects, research, and assignments as needed.
• Utilize Dixon’s CRM program to record and communicate customer interactions.
• Provide exceptional, proactive customer service and communication.
• Support customers and divisions on quote preparation and order fulfillment.

What We're Looking For:

• High school diploma or equivalent required; Bachelors degree preferred.
• Minimum 1-2 years in customer service, sales roles, and/or data analysis
• 3-5 years of Industrial Sales experience preferred.
• Outgoing team player with a positive attitude.
• Strong sense of professionalism and work ethic.
• Excellent written and verbal communication skills.
• Ability to establish and build relationships with customers.
• Excellent time management skills.
• Strong attention to detail.
• Self-starter, highly motivated.
• Proficient with Microsoft Office, Salesforce or similar CRM experience a plus.

What We Offer:

• Medical, dental, and vision insurance for you and your family.
• Competitive salary.
• Bonus programs.
• 401K retirement plan.
• Training opportunities.
• Tuition reimbursement.
• Paid vacation, PTO, and holidays.
• Gym reimbursements, and more!

Join us and be a part of a team that values your contributions and supports your goals! The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons. The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)