Sales Support & Operations Analyst

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Join a fast-paced team where your attention to detail and organizational skills will help drive field sales success. In this role, you'll support the Product Sales Support Manager by managing territory assignments, maintaining reporting tools, and ensuring smooth operational workflows using Salesforce and Excel. You'll play a key role in supporting MDU property management across field and community sales teams, helping ensure accurate data flow and timely updates. This is a hands-on, transactional role focused on reporting, coordination, and process accuracy — ideal for someone who enjoys structured work, thrives in a support-focused environment, and is looking to make an immediate impact. You'll also oversee intake and workflow tracking via Smartsheet, helping the team stay aligned and efficient. If you're detail-oriented, comfortable with systems, and enjoy being the behind-the-scenes engine that keeps things running, this could be a great fit.

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Core Responsibilities

• Evaluates sell-out levels and make proactive recommendations to maximize revenue from available inventory and in a manner that serves clients' needs.
• Conducts analyses of inventory, rate and sales practices to develop sales product efficiencies.
• Collaborates with cross-functional management to develop, evaluate and recommend technical and systematic procedures that make process flow more efficient for the organization as a whole. Identifies problems and recommends solutions.
• Partners with Sales Support Representatives to help facilitate the completion of accurate work. Provides oversight to overall sales support processes and offers necessary guidance.
• Assists with the training and mentoring of new and existing Product Support Analysts on all sales related procedures and paperwork requirements
• Evaluates sales opportunities and collaborates with field sales teams to ensure strategic deployment and maximize performance outcomes.
• Maintains and ensures the integrity of data entered into Salesforce, providing oversight and quality assurance to support accurate reporting and analysis.
• Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills: Sales Operations; Salesforce (Software); Sales Reporting; Microsoft Excel; Sales Support

Salary: Primary Location Pay Range: $61,314.12 - $91,971.18 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Education: Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience: 2-5 Years

Job Family Group: Sales