Customer Service / Sales Support/ Order Entry

Customer Support Representative – Order Management

Location: Chelmsford, MA

Working hours: 8:30 AM – 5:00 PM

$27-30/hr Target Pay

Duration: 1-2 year + contract with Kelly's premium benefits

At Kelly®, we believe in helping people discover what's next in their careers. We're currently hiring a Customer Support Representative for a leading medical technology company based in Chelmsford, MA. If you're someone who thrives in a fast-paced, collaborative environment and has experience with order management, EDI processing, and customer service, we want to hear from you!

Why You Should Apply

+ Join a global company operating in 140+ countries, dedicated to improving lives.

+ Be part of a growth-focused, supportive team that encourages continuous learning.

+ Gain hands-on training in Oracle Cloud and other cutting-edge systems.

+ Opportunities for advancement and professional development.

+ Interview process? Just one virtual interview?—we keep it simple!

What You'll Be Doing

+ Processing purchase orders, including EDI orders submitted electronically.

+ Responding to customer inquiries via email—not phone-based to start.

+ Providing updates on order status, shipping, returns, and sales orders.

+ Learning and using Oracle Cloud to track and process orders.

+ Collaborating with internal departments to meet customer needs and deadlines.

+ Supporting team efforts during peak periods (month-end/quarter-end).

About the Team

The customer service/order management team handles 300–700 calls daily, though this role begins off the phones. You'll start with email/order support and grow into phone responsibilities as you're trained and ready.

What We're Looking For

+ 1–2 years of experience in customer service, order entry, or sales support.

+ Experience processing and managing orders—especially EDI orders.

+ Strong attention to detail, communication skills, and ability to learn quickly.

+ Experience with or willingness to be trained on Oracle Cloud.

+ High school diploma or equivalent (degree a plus).

Pay & Schedule

$27-30/hour target pay (based on experience) Monday–Friday, 8:30 AM – 5:00 PM Onsite in Chelmsford, MA

What happens next? Once you apply, our team will review your profile and reach out if you're a fit. Even if this role isn't the right match, you'll be added to our talent network—giving you access to future opportunities.

Let's help you discover what's next. Apply today to be a Customer Support Representative with Kelly®!