Sales Host

Sales Office Host

Location: Ottawa, Ontario (5 days/week in sales office)

Company: Mattamy Homes Canada

Department: Sales, Ottawa Division

Employment Type: Full-Time

Reports to: Sales & Marketing Specialist

In keeping with the Mattamy Mission to provide the Best Homeowner Experience, the Sales Office Host is the first point of contact for prospective homebuyers visiting the sales centre or model homes. This role is responsible for creating a welcoming, professional, and engaging environment while supporting the sales team through administrative, coordination, and customer service activities. The Sales Office Host plays a key role in delivering a positive customer experience and supporting sales operations in a fast-paced new home construction environment.

What you'll do:

• Greet and welcome all visitors to the sales centre and model homes in a professional and friendly manner
• Engage with prospective homebuyers, answer general questions, and direct them to Sales Consultants as appropriate
• Maintain a clean, organized, and presentation-ready sales office and model home at all times
• Offer refreshments and ensure visitors feel comfortable and attended to
• Manage daily sign-in procedures for visitors and ensure accurate tracking of traffic
• Assist Sales Consultants with administrative tasks including document preparation, data entry, and filing
• Support the preparation and distribution of sales materials, brochures, price lists, and marketing collateral
• Answer and direct incoming calls and emails in a timely and professional manner
• Schedule appointments and assist with coordination of client meetings, tours, and events
• Support community events, launches, and special promotions as required
• Act as back-up support for other sales office functions (e.g., administration, sales coordination, marketing activities) as needed
• Follow all company policies, health and safety requirements, and procedures

What you bring:

• High school diploma required; post-secondary education in business administration, real estate, or a related field is considered an asset.
• Previous experience in customer service, sales administration, or an administrative support role within a fast-paced, customer-facing environment.
• Strong customer service orientation with the ability to professionally greet, engage, and support prospective purchasers, Realtors, and business partners.
• Excellent verbal and written communication skills.
• Highly organized with strong time management and attention to detail
• Demonstrated computer proficiency, including experience with Microsoft Office applications and the ability to learn and navigate CRM and database systems.
• Ability to work both independently and collaboratively within a demanding, team-oriented sales environment.
• Professional, outgoing, and polished demeanor, with a commitment to integrity, confidentiality, and professionalism at all times.
• Must be available to work in-person, including weekends (Saturday/Sunday).
• Valid driver's license and access to a vehicle required to support travel between communities and the Sales Centres as required.

Bonus points:

• Experience with JD Edwards and/or Dyna MX platforms.

This position works out of the Mattamy Homes Sales Centre. Hours of operation are:

• Monday to Thursday: 12:00PM – 8:00PM
• Saturday, Sunday and holidays: 10:00AM – 6:00PM

Compensation:

The expected wage range for this position is $23.08 - $37.69 per hour. Actual pay may vary depending on your job-related knowledge, competencies, and skills.

You are also eligible to participate in Mattamy's annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It's okay if you don't have 100% of the requirements. If you're the right candidate, we'll help you learn and grow.

Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.