Account Executive III - Remote Eligible

Account Executive III (AE)

The Account Executive III (AE) reports to the Principal, Account Management and is responsible for building, managing and maintaining the Covered Entity (CE) client relationship for SUNRx. The position retains a smaller book of business and acts as a key account-team liaison for overall strategy, service and operational support for Covered Entities. Ensures consistent customer satisfaction by collaborating with multiple business units on behalf of the account management team. AE’s are the face of the company and service the clients with professionalism, accountability and credibility.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for overall CE customer relationships, including those with decision makers.
• Maintain in depth knowledge of CE customer organization's structure, contract, benefits, culture, usage, program goals and other needs.
• Maintain frequent contact with appropriate personnel in the CE customer organization(s) through face-to-face meetings, telephone calls, WebEx, and written communications.
• Knowledge of the profitability of the assigned book of business.
• Accountable for building long-term, tactical relationships with CE customers and developing and implementing strategic business plans to ensure CE's satisfaction, account growth and ultimately CE retention.
• Provide continual monitoring of each CE organization's commitment, attitude(s), and engagement with and towards SUNRx and the services we offer. Including, providing suggestions on improving and/or changing our service delivery, and communicating this information to your SUNRx Manager.
• Assist with coordination of relationship(s) with other vendors used by our CE customers, where and when applicable.
• Accountable for developing CE customer renewal strategies and ensuring long term contractual commitments as well as building client references and testimonials for internal/external use.
• Assure that contract deliverables are met on a timely basis. Monitor contract performance standards and guarantees.
• Implement existing sales strategy for up-sell activities across all CE customer accounts. For new business and renewals; establish rates with finance then negotiate those rates and contractual terms with CE customers that result in improved profitability.
• Navigate customer issues, challenges and growth opportunities with internal teams (such as, Account Management, Operations, and Leadership) to collaboratively problem solve to ensure timely resolution.
• Assist with compliance efforts to increase utilization and sell various programs through to the CE.
• Develop, monitor and deliver reports as required and requested by CE(s).
• Attend conferences and tradeshows as needed.
• Onsite visits to CE's 1-2 times per year.
• Assist manager with creating, updating and managing process/procedure documents.
• Assist manager with special projects, such as leading workgroups, overseeing aspects of projects, and reporting on project statuses and updates.
• Plays a significant coach/mentor role in the training of junior AE’s (and others, as appropriate).
• With Management oversight, creates formal written responses, both for internal and external use, regarding issue resolution(s).
• With necessary Management approval, represents the AE team in departmental meetings, external CE meetings and business partner meetings.
• Builds Financial Projections and assists Management with completing Financial Projections for other AE’s.

This position does not have supervisory responsibilities.

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: BS/BA and 11+ years’ experience or equivalent combination of education and experience, and 8 years of SME in respective areas

Computer Skills: Above advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook; Intermediate to advanced knowledge in Visio; knowledge of WebEx.

Certificates, Licenses, Registrations: 340B ACE certification preferred

Other Skills and Abilities:

• Excellent communication skills; Strong verbal, writing and organizational skills; Proactive versus reactive approach to issues and problem solving; Strong phone presence; Collaborative and team-oriented performer; Ability to negotiate effectively and work well with a team; Ability to work effectively in a fast-paced environment; Comfortable dealing with Professionals within all levels of an organization; Ability to analyze data and write high level reports and correspondence; Has a very detailed and evolved understanding of the back-office workings of SUNRx; Ability to build Financial Projections using our in-house tool; Strong aptitude of our contracting language and processes.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematical Skills:

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills:

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies:

• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location:

This position works from a remote location with management approval based on business requirements. Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours:

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel:

This position may require domestic travel.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

MedImpact, is a privately-held pharmacy benefit