Inside Sales Supervisor - San Antonio

Inside Sales Supervisor

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic is seeking a dynamic, clinically savvy, experienced Inside Sales Supervisor to manage a team of Diabetes Inside Sales Reps (DTS) and Diabetes Processing Specialists (DPS) to grow the usage of products within the Diabetes product portfolio. This role reports into a Regional Leader. We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Candidates must reside in the greater San Antonio, TX area. This is an on-site position; employees must be able to work on-site at our San Antonio Medtronic office 5 days per week. Work schedules may vary, and candidates must have some flexibility to work evenings, holidays, weekends, and overtime. We are hiring for multiple regions but all positions will office out of San Antonio, Texas.

Responsibilities may include the following and other duties may be assigned:

• Foster a work environment conducive to excellent sales performance, customer service, learning, teamwork, execution and accountability
• Motivate, guide, and lead team with a focus on meeting and exceeding established business goals and objectives of department
• Maintain, analyze and distribute sales results and productivity metrics
• Establish exceptional relationships with field sales partners and other staff to ensure sales targets are met or exceeded
• Deliver Action Plans to Director-level on how performance standards will be met
• Work with Diabetes Processing Specialists (DPSs) to maximize lead conversion and minimize processing time
• Help DTS and DPS teams adopt standardized processes and technologies that lead to more efficient sales practices and goals attainment
• Administer work schedules and processes to ensure adequate staffing, exceptional transactional quality and unsurpassed responsiveness in all activities
• Facilitate team meetings as necessary to maintain communications, develop teamwork, identify roadblocks, implement improvements and drive results
• Administer sales programs and other motivational tools to drive performance
• Coach team members to continuously improve sales skills, phone skills, communication, processing efficiency, and organizational skills to ensure effective team dynamics
• Provide supervision, guidance, performance management, and focused coaching to DTS team members through coaching activities including role-plays, objection handling, and individual performance conversations
• Document coaching and development activities with employees by completing Employee Coaching Forms with actions observed and suggestions for improvements
• Mentor employees on teamwork, time/task management and career development

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• Bachelor's Degree with a minimum of 5 years of relevant sales experience OR Advanced degree with a minimum of 3 years of relevant sales experience

Nice to Have

• Minimum of one (1) year supervisory / leadership experience directing and managing individuals or a team
• Previous experience leading and managing sales teams in a high-volume sales environment
• Proven success as an inside sales representative as measured by level of sales performance against established goals and objectives
• Previous sales award recipient due to strong sales performance (i.e. President's Club, Rookie of the Year, etc.)
• Strong verbal, interpersonal and communication skills. Demonstrated ability to effectively communicate with all levels of customers (both internal and external)
• Strong organizational skills, the ability to handle multiple priorities and demonstrated strong work ethic
• Demonstrated leadership skills, including the ability and proven success influencing and motivating others
• Strong personal computer skills and demonstrated proficiency with Microsoft Office software
• Strong analytical, prioritization, organizational, and problem-solving skills
• Demonstrated ability to be flexible to changing priorities
• Ability to generate reports, graphs, and business correspondence
• Prior project management experience recommended
• Experience leading, coaching, and managing others
• Knowledge and understanding of Diabetes and/or Durable Medical Equipment

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below:

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.