Inside Sales Representative - germany Or UK

Inside Sales Representative

The sales role of Inside Sales Representative represents a bridge between the sales support and field sales functions. Key responsibilities include driving sales growth through prospecting and lead nurturing, enhancing customer relationships, and supporting the field sales team in expanding the company's market share through proactive sales efforts and exceptional "can-do" customer support. This position is dedicated to developing strong relationships with MLS customers and the field sales team in allocated districts across EMEA (district(s) to be allocated dependant upon business need and candidate linguistic capabilities). The role will carry a sales quota and performance metrics.

Key Duties

1. Sales Growth: Aggressively seek out new sales opportunities, nurture leads and follow a sales plan to exceed goals for assigned accounts/districts.
2. Territory Support and Expansion: Collaborate with the field sales team to build new customer relationships and expand business within existing accounts.
3. Customer Relationship Management: Develop and maintain strong relationships with MLS customers and the field sales team to ensure satisfaction and loyalty.
4. Customer Support: Provide exceptional support by addressing inquiries, owning the process of complaint resolution (e.g. technical and quality), handling billing issues, and managing technical/quality problems as necessary
5. Order and Sales Management: Handle quoting processes and manage sales activities for a seamless customer experience.
6. Pipeline and Sample Management: Actively monitor sample status and manage the sales pipeline using CRM tools (e.g. SFDC) for accurate forecasting and opportunity realization.
7. Training and Development: Engage in training related to product lines, systems, and strategies; assist with product promotions and special projects.
8. Proposal and Documentation: Prepare customer proposals, assist in price negotiations, and collect necessary documentation for customer projects.
9. Technical Knowledge and Systems Utilization: Provide basic technical knowledge to customers and utilize company systems (Powerlink, MAPICS, MasterCONTROL, etc.).
10. Collaboration: Work effectively with technical specialists and manufacturing teams to deliver quality products.
11. Key Performance Indicators: Maintain and track critical KPIs including Territory Attainment, Prospecting efforts (Sales Derived Leads), and opportunity realization through sample follow-up, and validations
12. KEY METRICS FOR SUCCESS:
    • Full Pipeline Management with SFDC:
    • Lead conversion and prompt follow-up
    • Sample placement and follow-up
    • Validation Support
13. Key Metrics Tracked
    • Number of online meetings with potential end users
    • Prospecting efforts through lead nurturing
    • Prospecting efforts through Sales Qualified Leads (SQLs)
    • Samples, Validations, and Commercialization of New Business
    • Performance Reporting:
    • Clearly articulate Opportunities Lost/Won
    • Identify and close new customers
    • Accurately forecast for the territory

Qualifications

• Minimum- BSc in Biology, Molecular Biology, or Life Sciences.
• Preferred: Masters in Biology, Molecular Biology or equivalent would be advantageous.
• Fluent in 2+ main European languages to include English + French or Spanish as a minimum
• 12+ months experience in sales, marketing, or customer service preferred.
• Proficient in Microsoft WORD, EXCEL, as well as Database software and Internet research skills required. MAPICS/INFOR/XA experience a plus.
• Strong communication skills; written and verbal in English + French/Spanish
• Motivated self starter who is happy to work on their own initiative
• Sales experience or a proven track record in an inbound sales environment.
• Strong strategic, consultative, and relationship selling skills via telephone or online means
• CRM experience or familiarity with systems like MAPICS, Powerlink, and MasterCONTROL.
• Excellent time management and organizational skills.
• Ability to prioritize and respond to calls, emails, and documents promptly.
• Maintain strict confidentiality of sensitive data and communications.
• Quick learner with a proactive attitude.
• Ability to multi-task and manage various responsibilities simultaneously
• Good analytical and quantitative skills, proficient in MS Office (Word, Excel, PowerPoint).
• Outstanding customer service skills.
• Ability to work effectively with other departments.
• Process improvement-driven and customer-focused.
• Goal-oriented with a proven ability to set and accomplish objectives.
• Innovative, creative, and curious with a continuous learning mindset.
• Energetic self-starter with a proactive approach.
• Strong team player with effective collaboration skills.
• Engaging, inspirational, and confident demeanor.
• High integrity and sincerity, with a commitment to high standards.
• Travel: Less than 5%