Account Executive

Account Executive

Location: Troy, MI

Employment Type: Full-Time

Industry: Healthcare / Senior Living / Long-Term Care

Job Summary: We are seeking a dynamic and results-driven Account Executive to join our growing team. This role is ideal for a motivated individual with a passion for building long-term, strategic relationships and a talent for identifying and closing new business opportunities. As an Account Executive, you will manage a portfolio of clients, drive customer satisfaction, and contribute directly to revenue growth by actively developing and maintaining trusted partnerships within the senior living and healthcare sectors.

Primary Responsibilities:

• Serve as the primary point of contact for assigned customer accounts
• Build and sustain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profitability
• Develop trusted advisor relationships with key stakeholders, including administrators and healthcare professionals
• Ensure timely and effective delivery of solutions aligned with client goals
• Communicate progress of monthly and quarterly initiatives to stakeholders
• Identify growth opportunities within existing accounts
• Forecast and track account metrics, including sales performance and client engagement
• Prepare and present account status reports regularly
• Collaborate with the sales team to identify and nurture new business opportunities
• Resolve client challenges and manage escalations to ensure satisfaction
• Compile data and documentation for Quality Assurance (QA) meetings
• Represent the company in QA meetings at client facilities

Requirements:

• Proven experience in a similar role (Account Executive, Account Manager, Sales Account Manager, etc.)
• Strong ability to communicate, present, and influence stakeholders at all levels, including C-suite
• Proficient in CRM tools (e.g., Salesforce, Zoho, HubSpot, NetSuite) and Microsoft Office, particularly Excel
• Skilled in delivering client-focused solutions and managing multiple accounts simultaneously
• Exceptional negotiation, presentation, and relationship-building skills
• Strong verbal and written communication abilities
• Bachelor's degree in Business Administration, Sales, or a related field
• Previous experience in long-term care (LTC) or skilled nursing facility (SNF) environments is a plus
• Excellent time management, organizational, and interpersonal skills

Core Competencies:

• Strong Communication and Customer Service
• Customer Focus and Peer Relationships
• Integrity and Trust
• Technical and Functional Acumen
• Prioritization and Time Management