Inside Sales Representative Animal Health

Inside Sales Representative

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! At MWI Animal Health, as part of the Cencora family of companies, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference in the animal health care industry, we invite you to apply today!

The Inside Sales Representative is responsible for placing proactive outbound calls to established accounts and potential prospects. They have an assigned territory or accounts, and are responsible for developing, maintaining, and implementing long-term business partnerships with assigned accounts. This position is responsible for driving revenue growth and customer satisfaction by assisting accounts using both incoming and outbound sales strategies and superior customer service skills.

Primary Duties and Responsibilities: Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts. Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues. Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty. Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners. Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts. Assist accounts with questions or concerns while maintaining a professional and friendly attitude. Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent. Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health. May process orders for a Territory Manager (TM). Monitor backorder status for accounts. May gather information regarding assigned territory or accounts and share any necessary information with TM partner Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information, which might affect or benefit the account and the Company. May support general queue sales calls as needed. Travel requirements are minimal.

Experience and Educational Requirements: Associate's degree in Veterinary Technology or bachelor's degree in an animal health field or equivalent agricultural degree is preferred. Three years' experience working in a veterinary clinic or two or more years of progressively responsible experience in an animal health call center environment is necessary. Minimum Skills, Knowledge and Ability Requirements: Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization. Speak Effectively: Speaks effectively in individual or group situations (e.g. meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive, high-impact delivery. Customer Service: Is customer oriented, sensitive, and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty; identifies and takes appropriate actions.