Lead Sector Consultant Medicare Sales (hybrid - Western MI) - Health Alliance Plan

Medicare Sales Manager

General Summary: Responsible for the retention and growth of the Medicare line of business accounting for more than $400 million in annual revenue. Support membership growth through the development and implementation of process improvements for both new sales and the employer group renewal process. Coordinate the development and implementation of specific sales and growth strategies, working across multiple departments and teams, including business development, labor, advertising, client services, underwriting and planning and marketing support. Coordinate the development and implementation of Medicare Advantage sales strategies, compliance activities and oversight for both internal and external agents and agencies.

Principal Duties And Responsibilities:

+ Refine and monitor key performance indicators for the Auto Accounts Unit. Identify and escalate any areas of performance that fall outside of expected levels to sales leadership and senior management. Collaborate with sales team on possible solutions to any performance gaps.

+ Maintain sales policies and procedures insuring that they are updated with new or revised regulations.

+ Conduct annual training (or as needed) with all sales agents as required by CMS.

+ Conduct continuous reviews / audits on sales agents and agencies.

+ Develop, maintain an up to date calendar of events for all agents and insuring that the appropriate notification is filed with regulatory agencies.

+ Collaborate with account executives; sales leadership and planning and marketing support to assure that Request for Proposal (RFP) responses are accurate, complete, timely and compelling to the employer group, consultants and agents.

+ Evaluate, and modify as necessary, sales presentations to assure consistent, accurate and compelling messaging and value proposition. Evaluate and provide feedback to sales team on "practice" presentations prior to delivery to selected clients.

+ Identify opportunities for sales and product training and work with sales leadership and organizational development to provide necessary training for existing team and develop standardized training process for new employees within the sales and marketing department.

+ Attend regular and/or critical meetings, events and sales functions with internal and/or external customers to promote HAP Products and Services. Plan and prepare for appropriate promotional materials to be distributed at various functions.

+ Conduct in person sales meetings with both individual agents and agencies within assigned territory.

+ Be the liaison for the Sales team and communicate effectively to provide expertise, knowledge and recommendations for seamless daily operations. Bring concerns and pending issues to the Director in a timely manner for balanced resolutions.

Education/Experience Required:

+ Bachelor's Degree or four (4) years of relevant experience may be considered in lieu of the degree requirement.

+ Minimum of five (5) years of successful sales experience.

+ Minimum of three (3) years of leadership and/or management experience.

+ Familiarity with health plan operations and federal and state regulations.

+ Familiarity with a broad range of health plan options (HMO, PPO, CDHP).

Certifications/Licensures Required:

+ Must possess a valid Driver's license and maintain an acceptable driving record.

+ Possess and maintain a Michigan Accident and Health, and Life Resident Producer's license or obtain within 45 days of hire.

Skills and Abilities:

Demonstrated leadership skills

Excellent written and oral communication skills

Strong presentation skills

Strong interpersonal skills

Commitment to service excellence

Respect for diversity

Ability to manage multiple projects

Strong organizational and time management skills

Strong analytical skills and attention to detail

Ability to coach and guide sales team, including implementation of appropriate staff training

Excellent public relations and public speaking skills

Team spirited

Strong understanding of the sales process for both group new business and sales

Working knowledge of an integrated health delivery system

Proficiency operating personal computers and associated software programs including, but not limited to, Word, Excel, and Power Point

Travel – Frequent travel including overnight stays

Must be able to work off-hours and extended hours as necessary

Additional Information:

Organization: HAP (Health Alliance Plan)

Department: Medicare & Individual Sales

Shift: Day Job

Union Code: Not Applicable

Benefits:

The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer:

Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.