Senior Business Manager, Sales Desk Operations - Remote Eligible

Senior Business Strategy Manager

The Enablement & Operations (E&O) team within Microsoft Customer and Partner Solutions (MCAPS) empowers Microsoft to better serve every person and organization in their transformation journey and economic success. We do this by designing and managing the systems, tools, and strategies that drive commercial excellence—spanning compensation, performance insights, planning, skilling, and sales tools.

As a Senior Business Strategy Manager for the Global Sales Operations Center (GSOC), you will play a pivotal role in shaping the future of Microsoft’s global sales operations support. GSOC is a center of excellence for process innovation and automation, leveraging AI to create scale, accelerate execution, and enable sales teams to spend more time with customers.

This role leads strategic initiatives that expand GSOC’s service desk scope, drive continuous process improvement, and foster seamless cross-team coordination. You will identify opportunities for service expansion, build business cases to justify scope changes, negotiate vendor contracts, and oversee change management and agent training. You will monitor service transitions and optimize service levels and processes to ensure high-quality, efficient support.

Operational rigor, relationship management, and a passion for innovation are key to success in this role. You’ll lead project team meetings, manage deliverables, and ensure alignment across stakeholders to deliver on Microsoft’s revenue operations objectives.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.