Inside Sales Consultant - Autmotive Repair South & Central New Jersey

Inside Sales Representative

The Inside Sales position is responsible for managing and growing sales within the Auto Experts USA LLC (DBA Midas), specifically focusing on current customers, call backs, and new clients. This role involves communicating, building, and strengthening relationships with existing and new clients, understanding their vehicle needs, and providing solutions that align with their needs: including and not limited to making appointments, callbacks, answering texts, reviewing Digital Vehicle Inspections. The Inside Sales representative will work closely with the managers, stores, and operations teams to ensure customer satisfaction and achieve sales targets.

The essential functions include, but are not limited to the following:

• Develop and implement strategic sales plans to address customer requirements through the use of technology, phone, VOIP, email, texting, DVI and others.
• Direct customer scheduling, store bay management, customer inquiries, sales forecasting activities and set performance goals accordingly
• Provide data and sales forecasts in materials for production scheduling and material requirements
• Assist Sales in reviewing or performing market analyses to store and customer needs, training, sales opportunities
• Provide sales statistics to assist managers and operations to formulate policy in promoting sales and being more effective
• Assist Sales in preparing periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion

The knowledge required includes:

• Inside Sales and Marketing: Knowledge of principles and methods for promoting and selling products or services
• Customer and Personal Service: Understanding customer needs and ensuring high-quality service.
• English Language: Proficiency in the structure and content of the English language. Spanish would be a plus
• Administration and Management: Basic knowledge of business and management principles.

The skills required include:

• Active Listening: Giving full attention to clients and understanding their needs.
• Persuasion: Convincing clients to purchase products or services.
• Negotiation: Bringing others together to reconcile differences.
• Time Management: Managing one's own time and the time of others effectively.

The work context includes:

• Communication: Frequent interaction with clients and team members.
• Role Relationships: Building and maintaining strong relationships with clients.
• Responsibility for Others: Ensuring client satisfaction and meeting sales targets.
• Work Setting: Primarily office-based with occasional travel to client sites.

The minimum qualifications include:

• Bachelor's degree or four to ten years related experience and/or training, or equivalent in marketing and/or sales in the automotive industry.
• Successful Experience with an inside sales operation in selling, customer engagement, appointment setting, and customer satisfaction.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to apply concepts of basic algebra and geometry
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.