Sales Support

Sales Support Coordinator

At Colebrook Bosson Saunders, we are international designers, manufacturers, and distributors of award-winning ergonomic products. We strive for new ways to enhance user experience through the seamless connection of people and technology. Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Colebrook Bosson Saunders means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Colebrook Bosson Saunders to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Description

Overview:

At Colebrook Bosson Saunders, we believe in creating innovative, ergonomic solutions that transform the way people work. As a Sales Support Coordinator, you will play a pivotal role in supporting our European sales team by ensuring seamless communication, efficient order processing, and exceptional customer service. This role is ideal for a proactive and detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering outstanding support to both internal teams and external clients.

You will act as a key liaison between sales, operations, and customers—helping to maintain high levels of satisfaction and operational excellence. Your contributions will directly impact our ability to deliver world-class products and services to clients across various sectors.

Key Responsibilities

• Achieve performance targets as outlined by the Sales Support Manager
• Communicate clearly and professionally with customers via phone and email to support the sales process.
• Accurately process both UK and international orders, ensuring all export documentation is completed correctly.
• Confirm orders and allocate stock in line with customer requirements.
• Proactively manage customer expectations in cases of product shortages or delays, and escalate unresolved issues to the team leader.
• Ensure product returns are processed within the designated timeframes.
• Handle customer complaints efficiently, seeking resolution or escalating when necessary.
• Maintain up-to-date sales pipeline and customer data for assigned account managers.
• Complete assigned Salesforce tasks promptly and accurately.
• Assist account managers and customers by providing marketing materials, product images, and samples throughout the sales cycle.
• Attend client site visits with account managers when required.
• Regularly collect and report customer feedback to support continuous improvement.
• Serve as the primary contact for all "C" accounts, providing quotes and stock availability information.
• Offer technical support to customers, including assistance with the webshop and other platforms.
• Contribute to market research and trend analysis to support product development.
• Respond to queries related to web and eBay orders with accuracy and professionalism.
• Provide cover for colleagues during absences as part of the buddy system.

General

• Maintain CRM database - Salesforce, daily.
• Attend events/exhibitions as and when required
• Attend individual fortnightly catch ups with Sales Support Manager
• Attend monthly team meetings

Competencies

• Strong team player with a collaborative mindset.
• Excellent multitasking abilities and capable of managing competing priorities effectively.
• Works well under pressure while maintaining accuracy and attention to detail.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Experience in customer service, order processing, or inventory management is advantageous.
• Additional language skills are highly desirable and beneficial for supporting international clients.
• Comfortable using CRM systems (e.g., Salesforce) and learning new digital tools.

Characteristics

• Dependable and highly detail-oriented, with a commitment to delivering high-quality work.
• Professional and positive attitude, with a strong sense of accountability.
• Self-motivated and capable of working independently as well as within a team.
• Confident communicator, able to engage effectively with colleagues, customers, and stakeholders at all levels.
• Adaptable and open to feedback, with a willingness to learn and grow within the role.
• Proactive approach to problem-solving and continuous improvement.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Colebrook Bosson Saunders is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.