Inside Sales Representative - Discrete

Inside Sales Representative - Discrete

Essential Duties And Responsibilities

* Work to meet all established Key Performance Indicators (KPI's)

* Meet sales and gross profit percentage targets for assigned books of business.

* Follow company guidelines to establish selling prices and profit margins.

* Actively research profitability concerns.

* Meet objectives related to customer acquisition and activation.

* Always represents the company professionally and courteously.

* Moderate/Expert technical understanding of fasteners & industrial hardware required.

* Works to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting

* Serve as an escalation point for non-routine customer solutions and support. Provide support to the Business Unit Manager in escalated matters.

* Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.

* Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities.

* Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes

* Effective management of all customers' master data (IE: shipping conditions, blanket order requirements, customer contact information, CRM data, prior day invoicing, order entry etc.)

* Proactively drives account management while executing tasks to support the sales process and move opportunities forward.

* Collaborate professionally with cross-functional teams to identify and resolve customer issues.

* Work to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.

* Manage customer portals for demand, quote requests, and corrective actions

* Maintains and builds customer relationships to become trusted consultative advisors

* Excellent judgement and decision-making skills

* Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.

* Proactively contact customers to assist with upcoming requirements.

* Be able to learn ways with Wurth training to read and decipher customer prints and drawings

* Provide Leadership for recommending and identifying internal process improvements.

* Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)

* Performs other duties, as assigned.

Qualifications, Skills & Abilities

* Bachelor's Degree Preferred. High school diploma/GED

* Minimum 3 - 5 years' customer service/inside sales or related experience is required.

* Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint.

* Advanced Excel skills.

* SAP & P21 skills/experience are advantageous.

* Must be able to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material.

* Experience in sourcing and procuring industrial hardware.

* Intermediate technical understanding of fasteners & industrial hardware required.

* Ability to analyze data to make decisions and impact on the customer.

* Up sell products and services

* Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations.

* Must be able to verbalize thoughts and information via phone and in person clearly and concisely.

* Excellent judgement and decision-making skills

* Ability to establish credibility, respect and trust from internal colleagues and external customers.

* Ability to keep employees motivated, create a team environment and resolve conflict.

* Must occasionally lift, carry or move up to 25 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities