Manager Of Business Sales - Strategic Accounts

Manager Of Business Sales - Strategic Accounts

Coordinate and lead cross-departmental functions to provide best-in-class service to assigned customers (IE. Inside Sales, Sourcing, Purchasing, Engineering, etc.)

Achieve and/or exceed company plans and departmental KPI goals

Manages and directs work of functional team, including hiring, corrective action, performance appraisals and pay review, budget and processes.

Ability to lead and motivate a large team, manage performance, and foster a collaborative and productive work environment in accordance to Wurth basic principles.

Implement training programs to ensure staff are equipped with necessary skills and knowledge, including new employee onboarding.

Manage workforce planning, staffing, and labor relations to meet operational requirements.

Collaborate with the team to identify, research, and resolve customer issues using SAP and CPS

Supports Outside Sales on quotes and new opportunities

Participates in Internal & External RAILs

Supports and coaches team on the preparation of Wurth Business Reviews

Control margining to maintain and meet company profitability objectives

Coordinates projects within the department and in collaboration with other departments

Oversight of the ECN process

Ensure complete customer satisfaction is being met by team

Understands and is capable of mentoring team on OR related topics

Performs other duties, as assigned

QUALIFICATIONS, SKILLS & ABILITIES

Bachelor's Degree preferred or equivalent experience

Minimum 7 years customer service or related experience is required

Intermediate to advanced experience in Microsoft Outlook, Word and PowerPoint

Intermediate to advanced Excel skills

SAP skills are advantageous

Shows strong critical thinking skills

Must be able to read and analyze customer purchase orders, drawings, and vendor-supplied reference material

Ability to work cross functionally to achieve required goals

Ability to communicate professionally through written, oral, or other forms of communication

Ability to analyze data to make decisions driving positive impact

Ability to work with mathematical concepts and solve mathematical equations as related to logistics and supply chain

Ability to provide solutions to escalated internal or external issues

Ability to perform the duties of those who report to the Business Unit Lead

Ability to provide a variety of instructions furnished through written, oral, excel, or other forms required

Ability to clearly convey company visions and goals across all departments

Shows strong signs of organization and prioritization skills

Ability to operate (at a high level) and ensure team properly utilizes all company provided sales tools (Flex Deck, Salesforce, BI Tools, and Etc.)

Able to perform and teach budgetary functions

Able to perform succession planning related duties

Ability to travel up to 40%

Excellent judgement, critical-thinking and decision-making skills

Capable of establishing credibility, respect and trust from internal colleagues and external customers

Ability to read and understand multi-market conditions and forecasts