Membership Sales And Services Manager

Membership Sales & Services Manager

Exos is seeking a dynamic and results-driven Membership Sales & Services Manager to lead membership growth and engagement strategies at the Minnesota JCC. This leader will directly oversee membership sales, support the Customer Services Manager in the operations of the reception team, and drive retention through relationship-building and service excellence. This role is pivotal in fostering a welcoming, inclusive, and high-performance culture aligned with both Exos and Minnesota JCC values.

Key Responsibilities:

• Sales Leadership & Strategy
• Own the full membership sales process, from lead generation through onboarding and conversion.
• Develop and execute sales campaigns, community outreach, and partnership initiatives to drive new memberships.
• Monitor and analyze sales performance metrics and pipeline reports to optimize performance.
• Train and coach team members on consultative sales techniques and best practices.
• Member Retention & Engagement
• Collaborate with the Exos and JCC teams to implement retention strategies that foster community and loyalty.
• Regularly connect with current members to assess satisfaction and proactively resolve concerns.
• Coordinate member appreciation events, promotions, and referral campaigns.
• Customer Service Oversight
• Support and coach the Customer Services Manager in leading the Welcome Desk/reception team.
• Ensure front-line staff deliver consistently excellent and culturally sensitive service experiences.
• Uphold high standards for responsiveness, professionalism, and operational efficiency.
• Collaboration & Reporting
• Serve as the central point of contact for membership data, tracking, and reporting to both Exos and JCC leadership.
• Align with Exos regional and national membership strategies while tailoring execution to the Minnesota JCC's unique community.
• Partner with marketing, programs, and fitness teams to ensure integrated member communications and campaigns.

Qualifications:

• 3–5 years of sales leadership experience, ideally in a membership-based or service-oriented environment.
• Proven track record of achieving and exceeding sales goals.
• Experience managing, coaching, or supporting customer service teams.
• Strong communication, interpersonal, and relationship-building skills.
• High emotional intelligence and cultural competency.
• Comfortable with CRM tools, sales tracking systems, and Microsoft Office Suite.
• Background in health, wellness, or community-based organizations.
• Familiarity with Jewish community centers or mission-aligned non-profits is a plus.
• Bilingual or multilingual skills welcomed.

Per pay transparency requirements, the compensation for this position ranges from $26 - $43/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs.

Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond. Simply put, we "get you ready" for the moments that matter — whether that's striving to excel at work, or training for a major athletic event.

Exos is an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.