Sales & Customer Support Admin Coordinator

Sales & Customer Support Admin Coordinator

Who will you be working with? L&M Radiator, Inc. is a global designer, manufacturer, and distributor of MESABI cooling and heat transfer solutions that are custom-made for heavy equipment in the mining, oil, gas, construction and heavy industrial industries. This role will work directly with the Customer Service and Sales Teams, Purchasing, Production, and Customers, and will directly report to the Customer Service Manager.

How will you make a difference? This hybrid role supports both the Sales and Customer Service departments by coordinating internal and external communications, managing data entry and reporting, and ensuring smooth execution of sales and customer service operations. The position requires strong organizational skills, attention to detail, and the ability to work across departments to meet company goals.

What do we want to know about you? • Associate's degree or high school diploma or GED with 3–6 years of experience in customer service, sales, or administrative support in an industrial setting.

What will your typical day look like? Essential Job Functions:

• Assist with onboarding and training of new sales/customer service staff.
• Maintain accurate records of quotes, orders, and customer communications.
• Ensure compliance with safety procedures and company policies.
• Domestic travel may be required, including weekends.

Customer Service Responsibilities:

• Check quotes to ensure customers receive accurate and appropriate product information.
• Process customer and vendor purchase orders in the ERP system (Epicor).
• Handle intercompany orders and maintain accurate records.
• Respond to customer inquiries in a timely and professional manner.
• Follow departmental procedures and corporate policies.
• Communicate with other departments as needed.
• Perform work safely and follow all safety guidelines.

Sales Administrative Responsibilities:

• Coordinate meetings, travel, and communications for the Sales department.
• Maintain contact with sales representatives and ensure timely submission of reports.
• Manage sales materials, promotional items, and social media content approvals.
• Organize and support tradeshows, expos, and customer presentations.
• Prepare and distribute sales reports, projections, and performance summaries.
• Maintain and update customer information in ERP system.
• Assist with sales budget preparation and training coordination.

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com. Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen and fitness for duty test. The hourly range for this role is between $21.00 - $33.00. The actual hourly rate offered to a candidate may be influenced by a variety of factors, such as training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future.