Senior Manager, Sales Operations & Customer Experience

Senior Manager, Sales Operations & Customer Experience

The Sr. Manager of Sales Operations will oversee the daily operations of a naloxone team's operations activities with a focus on supply chain management, vendor relationships, and ensuring product availability. The position will work across all functions of the organization, with their primary interactions being with the sales operations, warehouse, and sales team.

Job duties:

• Oversee and manage the end-to-end contracting process to ensure compliance and timely execution.
• Direct daily warehouse logistics operations and coordinate with third-party logistics (3PL) providers to maintain efficient supply chain performance.
• Serve as the primary point of contact for distributors and Group Purchasing Organizations (GPOs), fostering strong external partnerships.
• Lead operational and sales logistics initiatives to support business development and customer fulfillment.
• Validate data accuracy and integrity across analytics platforms and business dashboards.
• Manage GPO chargeback reporting processes, ensuring accuracy and timely submission.
• Provide business-to-business (B2B) support and identify opportunities to drive account growth.
• Manage departmental budgets, ensuring effective allocation of resources and cost control.
• Provide comprehensive sales support, collaborating closely with internal stakeholders to meet revenue goals.
• Identify, lead, and implement continuous improvement initiatives to enhance operational efficiency.
• Collaborate cross-functionally with various departments to align business objectives and streamline operations.

Required qualifications:

• Bachelor's degree or equivalent.
• Three or more (3+) years of experience interacting with trade operations, distributions management is required, experience within a pharmaceutical organization is preferred.
• Experience using Microsoft Office applications (Word, PowerPoint, Excel).
• Strong general business acumen.
• Understanding and passion to assist those suffering from chronic substance abuse, dependency and the comorbid conditions often associated.
• Ability to build strong relationships and meeting needs of customers, wholesaler and GPOs is essential.
• The ability to work in a dynamic environment, often with little direction.
• Must be self-motivated and able to work independently.
• Strong project management skills, ability to manage multiple high priorities, identify resource needs, drive to completion, prepare reports, and evaluate results.
• Strong business analytic skills to assess potential opportunities across the region.
• Excellent interpersonal, and oral and written communication skills.

Preferred qualifications:

• Demonstrated knowledge of ERP systems, specifically SAP

Padagis' Core Competencies:

• Service delivery
• Active collaboration
• Demonstrate agility
• Think differently
• Excellent execution

About us:

At Padagis our focus is on health care products that improve people's lives. We are a market-leading generic prescription pharmaceutical company that specializes in "extended topical" medications, like creams, foams, mousses, gels, liquids and inhalable products. It's a great time to join our team because we have a high growth trajectory with now more than 1,300 employees across six locations in the United States and Israel. We've already established a successful track record of launching first-to-file and first-to-market generic pharmaceutical products that have helped to make prescription products more affordable for patients and reduce costs for the healthcare system. Our team members work in a dynamic environment where opportunity is built on a foundation of honesty and transparency. Please consider joining our team where great things are happening and you can make a difference.

What's Next: At Padagis a real recruiter AND the hiring manager will review your application, not just a bot. This means we pay special attention to each application submitted for the position. While it could take a couple of days for us to get back with you, please know that we appreciate you applying for the open position and ask that you monitor your email.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities